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chrisgann19's profile

New Member

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3 Messages

Wed, Jan 13, 2021 7:12 PM

AT&T lies

I have made complaints through the office of the President with no help at all. I’m tired of AT&T jerking me around with prices, billing, and poor support. I have been on the phone, on hold. For two hours and 31 minutes. There is no music playing and I have not been able to talk with a living human. I mailed my payment directly to the CEO. He has done nothing with my check. This company bullies people and treats paying customers like criminals. There is no respect for customers. 

Responses

Constructive

Employee

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19.3K Messages

3 m ago

The ceo doesn’t accept payments so not sure where you thought you sent your pay to. 

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Constructive

Employee

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19.3K Messages

3 m ago

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

ACE - Expert

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18.7K Messages

3 m ago

I mailed my payment directly to the CEO. 

Don't mess with old people.  The older we get, the less "Life in Prison" is a deterrent.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
JefferMC

ACE - Expert

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20.7K Messages

3 m ago

Would you mail your State Income Tax payment to the Governor? 

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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13 Messages

3 m ago

I understand your frustration and see why you mailed directly to the president.  You can only take so much of poor customer service and AT&T seems to do nothing to correct the situation

New Member

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3 Messages

3 m ago

The Wall Street Journal reported that the CEO made 28 million in salary and bonuses while terminating the jobs of 20,000 employees. So yes, after fighting with several employees at AT&T I sent my payment to the President. Did I forget to tell you they increased my bill by 80% during Covid-19? Did I forget to mention the three tech repair meetings that were missed by AT&T employees? Did I forget to mention that AT&T refused to bury my fiber optic cable because the neighborhood was not wealthy enough? I simply want the CEO to know how his customers are being treated and how these actions appear to the public. 

ACE - Expert

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18.7K Messages

3 m ago

I mailed my payment directly to the CEO. He has done nothing with my check. 

Did we forget to mention that that was not a smart thing to do?

Don't mess with old people.  The older we get, the less "Life in Prison" is a deterrent.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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