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Christopher2000's profile

Tutor

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4 Messages

Sat, Sep 29, 2018 12:59 PM

AT&T is the WORST Company..not in just Telecommunications!! All Companies!!

I became a customer of Uverse TV and Internet in Nov 2017. Right off the bat, the technician didn't show on time or he was scheduled for the wrong time. He spent 4 hours on the install. I couldn't wait that long so I left explaining him not to lock the doors since they were deadbolt anyways. Managed to lock them and my patio sliding door locking me out. I had to go to my hometown 2 hrs away that night...never apologized or responded.

More from them:

-Dec 2017: Uverse App doesn't work..tech told me he couldn't help and I'd have to figure it out.

-Jan 2018: System didn't update my bank info (routing, etc.) therefore autopay didn't go through. Shut my cable/internet off, charged me a late fee and a reconnection fee. Took them a month and arguments to reverse the charges.

-March 2018: I move and schedule installation at new address. Never showed for 3 appointments (March Madness opening week). I decide to drop them, Customer Retention offers 2 months free service. I decline. They waive early termination fees. I return all equip promptly and am due a refund for services not rendered.

May-Current: I have called and talked to dozens of "customer service agents". All have inaccurate notes. I was issued a refund..but to my old address..now 5-6 months..keep being promised my refund. Never happens..hours on phone wasted..very incompetent service agents..rude..keep saying check was mailed out, other agents say, 'it was put in wrong', blah blah blah.

 

Just a corporation that relies on a revolving door of business. Spend money on advertising and marketing and not building a good company within. 

 

Best Customer Service in a company is one you don't ever have to call!! If they built a good company initially..there should be no need to spend valuable time on the phone with uneducated, untrained, outsourced customer service wastes.

 

ATTHelp

Community Support

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171.4K Messages

3 y ago

Good morning @Christopher2000, that’s certainly not the experience we want you to have and I would like to apologize on behalf of AT&T.

 

Are you still having issues in regards to your refund?

 

Please let us know so we can proceed from here.

 

Mihai AT&T Community Specialist

Tutor

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4 Messages

3 y ago

Yeah. Send me my check and compensation for wasting my time and fix your company.

ATTHelp

Community Support

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171.4K Messages

3 y ago

Good morning @Christopher2000!

We'd love to help you here! To fully assist with this issue further, we will need to look over your request.

I am sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the Forums Inbox and reply to my message with your requested account details.

I look forward to your response and the opportunity to help you!

Yetty, AT&T Community Specialist.

Tutor

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3 Messages

3 y ago

I am sadly happy to see that this is not just happening to me.  I had been a very happy ATT customer for 6 years, multiple homes but the last 5 months with them has been beyond horrible.  I cancelled my account to due to a move.  I was told they would cancel it, charge me for the next month (makes no sense but whatever....) then once my equipment was returned I would receive a refund.  Cancelled on April 9th, equipment was back to them by April 20 and I have been fighting for my $97 and change refund due since mid May.  EVERY two weeks I have to call and ask where my refund is, I get the consistent answer of sorry, I'll resend, wait 7-10 days etc.  I demanded UPS check sent after this went on for 3 months and was once again given check number, reference number but oh gee, can't provide tracking.  I finally got fed up and disputed with my bank.  THEY took care of it immediately, but now ATT says I owe them.  I am done. I want this rectified IMMEDIATELY.  I am starting today to contact every possible means of recourse, FCC, BBB, and so on.  If I owed you money I am more than positive this would have been a done deal within a week but you returning MY money....totally different story.  Disgusting business practices.  

Tutor

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4 Messages

3 y ago

Yeah, they wanna privately message me in order to continue the run around out of the spotlight.

Tutor

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4 Messages

3 y ago

@ATTCares Are you planning to take the many opportunities here to assist me or are you just here to try and maintain the negative reviews by acting like you resolve them privately? What do you people do during your shifts?

ATTHelp

Community Support

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171.4K Messages

3 y ago

Hello @Christopher2000,  

 

After reading your case notes and as stated previously by our other agents, please contact our collections department at 1-800-947-5096 number, to further assist you with your issue.

 

Mihai AT&T Community Specialist

Tutor

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3 Messages

3 y ago

I had yet another almost hour round of what became a nightmare headache with them again today.  Wells Fargo and I spoke with 3 different "departments" to get some resolution.  We got nowhere.  Wells Fargo pointed out that by them billing me for something I paid for with my Visa (while in dispute) is illegal and against their agreement with Visa.  After she experienced what I have for months she recommended that I file complaints with the FTC, FCC, BBB and then I can go to small claims court, the state Attorney General and so on.  I truly do not want to expel so much energy over a refund but at this point, I am willing to do whatever and in the end I will get my refund at a minimum.  [Edited to comply with Guidelines] It is so ridiculous... amazing how if we as a customer do not abide by their rules we are immediately held accountable but if they do not do what they are supposed to, it just doesn't matter and somehow we the customer are in the wrong.  

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