AT&T is the WORST Company..not in just Telecommunications!! All Companies!!
I became a customer of Uverse TV and Internet in Nov 2017. Right off the bat, the technician didn't show on time or he was scheduled for the wrong time. He spent 4 hours on the install. I couldn't wait that long so I left explaining him not to lock the doors since they were deadbolt anyways. Managed to lock them and my patio sliding door locking me out. I had to go to my hometown 2 hrs away that night...never apologized or responded.
More from them:
-Dec 2017: Uverse App doesn't work..tech told me he couldn't help and I'd have to figure it out.
-Jan 2018: System didn't update my bank info (routing, etc.) therefore autopay didn't go through. Shut my cable/internet off, charged me a late fee and a reconnection fee. Took them a month and arguments to reverse the charges.
-March 2018: I move and schedule installation at new address. Never showed for 3 appointments (March Madness opening week). I decide to drop them, Customer Retention offers 2 months free service. I decline. They waive early termination fees. I return all equip promptly and am due a refund for services not rendered.
May-Current: I have called and talked to dozens of "customer service agents". All have inaccurate notes. I was issued a refund..but to my old address..now 5-6 months..keep being promised my refund. Never happens..hours on phone wasted..very incompetent service agents..rude..keep saying check was mailed out, other agents say, 'it was put in wrong', blah blah blah.
Just a corporation that relies on a revolving door of business. Spend money on advertising and marketing and not building a good company within.
Best Customer Service in a company is one you don't ever have to call!! If they built a good company initially..there should be no need to spend valuable time on the phone with uneducated, untrained, outsourced customer service wastes.