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jqfw9f8763hf's profile

Tutor

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5 Messages

Sun, Sep 4, 2016 7:31 PM

AT&T Hit me with major fees after I upgraded to Uverse; Failed on promise to remove them!

Upgraded to Uverse In June of this year and I thought it was going to be a simple upgrade to uverse's $34 monthly plan. Just call, ask for the upgrade, and it's done and thats how it was presented by the sales rep over the phone. After a month of seeing my bill show what looked like the right amount getting automatically paid. I thought everything was going to be fine until the month after (in August). I lost internet with a message on every web page saying call AT&T My service got disconnected. It would seem auto-pay quietly failed and I got hit not only with a late fee totaling augest's amount to $98 but aslo a disconnection to my service, Okay like seriously?

 

After calling over three to four att agents, turns out my auto-pay was only paying for the last billing cycle of the previous att (grandfathered) dsl plan and not for the new ATT UVERSE. I failed to get them to reduce the fees nor would they take increments. However I was promised that the "restoral fee" would be waived for the month of September but that was obviously a lie when the month of September came and showed my bill totaling to $105 with the "restoral fee" included.

 

See? Nobody told me that you need to restart a whole new automatic payment system on a new plan, even though It clearly showed auto-pay is already enrolled on my AT&T online  account. Not only that! Nobody told me I had to pay the price totaling to two services for the month of June. I was under the assumption that all of this get's taken care of automatically by the sales rep. I thought this was an upgrade! Not canceling an old plan and buying a complete different plan where I have to pay for both last and first billing cycles all at once! I already had to cough up $98 dollars in August just to get my internet back up.


I thought this was all supposed to get taken care of on ATT's end but it turns out I got hit bad with late fees, restoral fees, and I still owe that "supposed waived restoral fee" and if I don't pay it in 8 days, I face yet another late fee: I see a spider web pattern here. 😠

 

This is an outrage! I feel cheated, conned, lied to by AT&T. How do conact the FCC over this? Can they even do something about this? I need that fee waived like I was promised over the phone! I also feel like I've been overcharged since the day I upgraded! Please help! I'm on a fixed income and its as if nobody at AT&T really cares.

Tutor

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5 Messages

6 y ago

Unbelievable that nobody from ATTCustomCare has so far responded..

ACE - Expert

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22.5K Messages

6 y ago

Did you send a PM to Uverse Customer Care?

 

Watch the blue envelope at the top right of this page for a reply.  It can take 3-5 business days.

mibrnsurg

Expert

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20.4K Messages

6 y ago

@jqfw9f8763hf   Did you send them a PM?  Only sure way to get connected to them.

 

ATTCares usually goes trolling for at least 1 day old posts not replied to.

 

Contact ATT Customer Care on the link in my signature below, by Need Help?

Send them a Private Message, on this link, and they should be able to give the help needed to solve your billing problems. Many times these are answered by FB/Twitter Soc Media Managers, available late nites, weekends.

 

Include your name, account #, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right on every page, for their reply, possibly by email instead. They can do more than any phone rep and stick w/it till it's done. Good luck 😉

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Tutor

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5 Messages

6 y ago

Finally after two phone call attempts this morning, I was able to get ahold of an agent who was nice enough to transfer me (without getting hung up on) to an AT&T specialist/supervisor who managed to see that there was in fact a note placed on my account to waive the fee, but someone must have forgotten to execute it.

 

After a few minutes on hold, He was able to clear the charge and now my account finally shows $0 due. I have to admit I'm relieved this got cleared but emotionally? ..it kind of ruined my labor day weekend.

 

With that I consider this issue resolved.

mibrnsurg

Expert

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20.4K Messages

6 y ago

@jqfw9f8763hf   It'll only be resolved when it appears on the next bill and does not get rescinded back on the next bill, that occurs many time. 😉

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

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