AT&T Hit me with major fees after I upgraded to Uverse; Failed on promise to remove them!
Upgraded to Uverse In June of this year and I thought it was going to be a simple upgrade to uverse's $34 monthly plan. Just call, ask for the upgrade, and it's done and thats how it was presented by the sales rep over the phone. After a month of seeing my bill show what looked like the right amount getting automatically paid. I thought everything was going to be fine until the month after (in August). I lost internet with a message on every web page saying call AT&T My service got disconnected. It would seem auto-pay quietly failed and I got hit not only with a late fee totaling augest's amount to $98 but aslo a disconnection to my service, Okay like seriously?
After calling over three to four att agents, turns out my auto-pay was only paying for the last billing cycle of the previous att (grandfathered) dsl plan and not for the new ATT UVERSE. I failed to get them to reduce the fees nor would they take increments. However I was promised that the "restoral fee" would be waived for the month of September but that was obviously a lie when the month of September came and showed my bill totaling to $105 with the "restoral fee" included.
See? Nobody told me that you need to restart a whole new automatic payment system on a new plan, even though It clearly showed auto-pay is already enrolled on my AT&T online account. Not only that! Nobody told me I had to pay the price totaling to two services for the month of June. I was under the assumption that all of this get's taken care of automatically by the sales rep. I thought this was an upgrade! Not canceling an old plan and buying a complete different plan where I have to pay for both last and first billing cycles all at once! I already had to cough up $98 dollars in August just to get my internet back up.
I thought this was all supposed to get taken care of on ATT's end but it turns out I got hit bad with late fees, restoral fees, and I still owe that "supposed waived restoral fee" and if I don't pay it in 8 days, I face yet another late fee: I see a spider web pattern here. 😠
This is an outrage! I feel cheated, conned, lied to by AT&T. How do conact the FCC over this? Can they even do something about this? I need that fee waived like I was promised over the phone! I also feel like I've been overcharged since the day I upgraded! Please help! I'm on a fixed income and its as if nobody at AT&T really cares.