At&t Fails Former Employee
I had a bad experience with a technician that came to my home on 4/28/15. The technician shows up and [clearly does not seem like he wants to be here (we had a staring constest for about 15 seconds before i responded to his silence)] i answer the door with a yes? He informs me that he is from At&t, but didn't have a badge so I asked him where his badge was and he tells me that it was in the car. He retrieved his badge and when he came back he informed me that there was going to be a fee if there was anything wrong. I then informed him that I would only be charged if there was something wrong internally and I was at fault. I felt right away that he was forced to be there and did not want to do any work that day and was trying to get out of it. I still invited him to do some work inside. So when he asked me to tie up my calm dog who was clearly not being aggressive toward him, I had it and sent him away.
Fast forward to 5/18/2015, I was having problems with one of my receivers and called Technical Support. They helped me over the phone as much as they could but the receiver was still not cooperating (it had a big "X") and they said that they were going to send a technician out to help me. I also needed to order another box for another room that I already had wired (by At&t) and was told that the technician would bring me a box when they were to come to my home later that day between 4-8. I waited and waited and no one came.
I called technical support after 8 on 5/18 and to my surprise there is a report saying that someone came to my home and was sent away after I was asked to put my dog away. I was also informed that I did not have to wait for the technician to bring me the receiver and that I can just order it over the phone and that they would mail it to me which I did (thank goodness). So i made an appointment for 5/19 and waited. I made another apointment for every day last week 5/18, 5/19, 5/20, 5/21, 5/22 and still no one has shown up and was told by countless representatives and their supervisors that they were going to track my account; yet there are reports for everyday that someone came out and was sent away after asking me to tie up my dog. So here i am still waiting for someone to come out.
Who can i speak to after talking to technical support, having someone message the dispacher office manager, speaking to the escalations department and still not have a technician come out to my area?