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Shaniceg1's profile



1 Message

Monday, May 21st, 2018 10:40 PM

AT&T escalation team please help!! Reward card never received! Nobody can help me!

I was CONVINCED by an AT&T sales representative to sign up for the bundle of AT&T U-verse and Internet (12 month agreement) with the promise of receiving $250 in reward cards after a short 6 weeks. I had my services installed on January 22nd, 2018. After not receiving my reward cards for months, I called and was informed by the rewards team that they were successfully delivered to my address on file and that they were redeemed shortly after. I explained that I live by myself and have a secure mailbox at my apartment home and I’m the only one with a key. They said it was not their fault because they did their job by mailing them out. They gave me a phone number to the visa reward card center and suggested I reached out to them to file a dispute. I called the number and they said as of 5-6 months ago, they no longer have access to accounts associated with AT&T and that I would have to call them back for any disputes. ARE YOU KIDDING ME? I am truly convinced this was a scam to get me to sign up for a service I didn’t originally want. When I spoke to a member of the billing team, they called rewards while I was on the line and all they could say is sorry, the rewards have been redeemed. I feel so scammed and helpless. For some people, $250 is a good chunck of change to not receive as promised! Who can help me make this right?!?

Community Support


232.3K Messages

6 years ago

Hi @Shaniceg1,

Great question! I am sorry to hear this took place! I would love to provide information on how to get this resolved!

The best way to get assistance if this took place with your card I advise to contact our specialized department in charge of issues with Reward Cards. You may access the link here to contact them they will be able to further assist.

Thank you for your time! Have a great day!

Linda, AT&T Community Specialist

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