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RDR-Sacramento's profile



1 Message

Monday, April 3rd, 2017 5:06 AM

AT&T DSL Promotion Issues

Raymond ***** Hi-Speed DSL Long term Customer. Account No: *****

For the the past four three months AT&T Retention Department has given me 3 separate Promo prices, starting with $27.00, then $29.00, and now in March 2017, $34.00. Today I get a bill of $79.65 due 4/26/17. I am on a tight budget, and trying to remain a AT&T customer, but I can no go through this aggravation each month. No two AT&T reps tell me the same story. Please look into this matter, because I am going to cancel all further dealings with AT&T at the end of April 2017. This is a very dishonest corporation, and I am through with months of employee lies. Thank you for your attention to this matter.  R. [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Accepted Solution

Official Solution

Community Support


229.8K Messages

7 years ago

Hi @RDR-Sacramento,


To best address promotional issues, we recommend chatting with our DSL support groups.  You do not have to call in and can address this from your computer or smart device. 


You can also log into your account at to verify your promotion, to make sure it is right, and check to see what promotions are available. 


-ChrisZ, AT&T Community Specialist 

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