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Tutor

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1 Message

Sat, Jul 2, 2016 8:35 PM

ATT customer care complaint

how do i file a co-mplaint with ATT customer care. i was instructed to do so during a phone call with a rep at 800-288-2020

Responses

Tutor

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1 Message

5 months ago

They are a repugnant company with dishonest, unprofessional, and bullish representatives. They’re so awful, I switched to Spectrum. 

Contributor

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1 Message

5 months ago

Our DSL was down for 9 days in September and once again it is down.
While it doesn't show up on their outage map is beyond me. The email from a service agent says it is down and will be 2-3 days to get back up and running. The 9 days it was out in September - I was told by an agent there was a whole 45 customers affected by the outage. Why it took so long to get repaired is also beyond me - apparently it was a part they were waiting for. I suppose since Radio Shack closed, parts are hard to come by?
In summary, I honestly think they don't care and are trying to get out of the hard-wire business, so sloppy service will rid them of customers through attrition.
Right now I'm looking at replacing our Internet and TV (Direct TV bundled with ATT) with Spectrum. I have spoke with those who have Spectrum and they say the outages are very rare and quickly resolved.

Teacher

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5 Messages

5 months ago

ATT can be A very good tele-phone company …but that’s all I would use them for…Bundle is a rip off if you ask me. Dish is a good sat-tv company…but that’s all I would use them for…Bundle is a rip off if you ask me. Charter (Spectrum) is a good i-net service provider…but that’s all I would use them for. Bundle is a rip off if you ask me.
Just my thoughts,
Good Luck

Contributor

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3 Messages

4 months ago

I am at my wits end. I’ve been a Directv customer for 20 years. Ever since AT&T purchased them I’ve had nothing but service issues and the worst customer service I have ever experienced.  Today while watching TV the channels just all went out and showed code 721 and 722.  I went on the app and followed all of the trouble shooting instructions to no avail. So, I called and now over two hours later I have been sent to numerous depts while dealing with very long hold times.  I got transferred and it was a busy signal so, I started all over .  this time I got sent to 2 depts and was on hold again and then I heard someone pick up the phone and hung up.  This is ridiculous. I pay nearly $300 per month and I can’t even get assistance when it doesn’t work. The most ridiculous so-called customer service I have ever dealt with.  After 20 years of loyalty to them they couldn’t care less.  I guess it’s time to move to another carrier 

Contributor

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2 Messages

3 months ago

SO EXHAUSTED I JUST CRIED AND GAVE UP

 

I had spotty UVerse and internet for over a month so when it finally goes out I am not surprised. I call them and they say they will give me a credit of $105 and mail me new equipment.  A week later, I call them back because the equipment never arrived. They say it was never ordered and can they send someone out to fix it in person? I say yes and they are scheduled to come out the next day.  They couldn't make it because that was the day Ilmeda hit Houston and there was horrible flooding. As I was moving in only two weeks, we decided to just wait and have the new equipment installed at the time of the move. (STILL waiting on the "credit) The new service was only supposed to be $125.00 and I got $189.00 deducted two weeks later. (STILL no CREDIT). Turns out they made an error and had me down for a higher priced package.   They refund that money and I am expecting to get billed for the regular amount minus the CREDIT..  I get a call from them saying I am  behind on my payment and owe them $300.00!!!  I called them today. I was on the phone with at least 7 different people in a span of an hour and a half and more. Each time having to explain this complicated story.  By the time it is over I am in tears and the woman tells me I still owe them $199.  This has been the worst customer experience of my life. I am exhausted and sad and my anxiety is through the roof.  THEY WIN.   I GIVE UP.. 

Contributor

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2 Messages

3 months ago

SO EXHAUSTED I JUST CRIED AND GAVE UP

 

I had spotty UVerse and internet for over a month so when it finally goes out I am not surprised. I call them and they say they will give me a credit of $105 and mail me new equipment.  A week later, I call them back because the equipment never arrived. They say it was never ordered and can they send someone out to fix it in person? I say yes and they are scheduled to come out the next day.  They couldn't make it because that was the day Ilmeda hit Houston and there was horrible flooding. As I was moving in only two weeks, we decided to just wait and have the new equipment installed at the time of the move. (STILL waiting on the "credit) The new service was only supposed to be $125.00 and I got $189.00 deducted two weeks later. (STILL no CREDIT). Turns out they made an error and had me down for a higher priced package.   They refund that money and I am expecting to get billed for the regular amount minus the CREDIT..  I get a call from them saying I am  behind on my payment and owe them $300.00!!!  I called them today. I was on the phone with at least 7 different people in a span of an hour and a half and more. Each time having to explain this complicated story.  By the time it is over I am in tears and the woman tells me I still owe them $199.  This has been the worst customer experience of my life. I am exhausted and sad and my anxiety is through the roof.  THEY WIN.   I GIVE UP.. 

Contributor

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1 Message

3 months ago

How can I find a living, breathing human being at AT&T who can answer a few basic questions about its Call Blocking service? I have been trying for about three weeks to find someone, and no one seems to know anything. I even had a so-called In-Home Expert Account Specialist in Anaheim by the name of Bert Sanchez come to my home and promised me he would get back to me in 24 hours with answers to my concerns. Two weeks, and two unanswered voice mail messages later, I finally reached him and asked why he had not gotten back to me. He then abruptly said, "Don't call me again" and hung up on me. I have since sent an email to CEO Randall Stephenson asking for a reason for such insolent  behavior on his company's part. I am currently awaiting a reply.

Contributor

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1 Message

3 months ago

I had a simple problem to resolve with AT&T.  I’m not even a customer.  A service van was parked in front of my house in Raleigh NC and left a bunch of cable and other parts in front of my house.  Should be simple enough tocontact AT&T to get their technician to come back and pick up his litter.  After 25 minutes on the ATT call center in Philippines , I got a 48hour commitment to come back and clean up their trash.  No ownership for leaving trash in my neighborhood.  ATT hides behind being a big company.  I couldn’t get anyone to give me a local number for them to clean up their junk.  Horrible ownership!

Mentor

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28 Messages

3 months ago

I'm always afraid to call them about an issue, or even try to change anything because 9 times out of 10 they cannot assist me. Or screw up something.

Mentor

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28 Messages

3 months ago

Not a good idea to speak to someone in the Phillipines

 They will be very nice and make promises but in my experience they are untrained and rarely able to help resolve anything. Try calling early in the day (EST) and you should get someone in the US.

Contributor

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3 Messages

3 months ago

When I called to complain the "supervisor" gave me the wrong name and way to identify them when I called back for follow up.

New Member

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1 Message

a month ago

i have been dealing with an issue of watches I returned that were never to be shipped in the first place it has been almost two months ago since I returned them and over 10 hours in phone calls I have sent my actual receipt from the post office talked to reps managers and even had a call from the office of the president who was very kind and called and emailed me but tomorrow will be a week and he has not got back to me. To this date I am being billed for watches and the lines. I can not say how disappoined I am with this company I have been with them over 13 years