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Tutor

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1 Message

Sat, Jul 2, 2016 8:35 PM

ATT customer care complaint

how do i file a co-mplaint with ATT customer care. i was instructed to do so during a phone call with a rep at 800-288-2020

Responses

Jeffster

ACE - Professor

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2.3K Messages

4 years ago

You can send a private message to the escalation team at ATT Customer Care and someone will get in touch with you in two to three business days to help you get a resolution to your problems.

 

To check for their reply, click the little blue envelope. envelope.png

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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1 Message

Bull(Edited per community guidelines)! Att don’t answer their phone and if they do you will spend hours of your own time Turing on and off and plugging in and out five times! With someone in other continents ! My service has not worked in over three months correctly and all that comes is a bill!

(edited)

New Member

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2 Messages

The ATT Customer Care link does not connect to any site.

AT&T has the worst customer service I have ever experienced -- I pay for the phone of a relative who lives in New Jersey. The phone needed an upgrade and I purchased one online with the new phone sent to her address. Because the address wasn't my home address, AT&T "systems" cancelled the order a day later, with no attempt to verify authenticity. Subsequently, I was on the phone with AT&T's "customer service." I talked to nine agents, including four managers, over three days, for over five hours on the phone. One manager promised to call back, and called back on the wrong phone number. One manager called back and transferred me to a number that hung up on me. One manager transferred me to a billing manager, who said they couldn't help me with an online upgrade, but had to transferred me to an online customer service phone number that said: "Sorry, we are not receiving transferred calls" and hung up. Each transfer took half an hour for the line to pick up. Covid-19 can not excuse this... it is all business by telephone and computer, conducted at the home of the agent. AT&T service just plain (Edited per community guidelines).

(edited)

Contributor

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1 Message

4 years ago

Why are my U-verse bills not pulling into my Wells Fargo bill pay account?  I don't check personal email that often and sure as heck don't have time log into U-verse to check for bills at some random date in the month.  First of the month I pay bills and have to go searching email for U-verse notice of monthly invoice or then have to log into U-verse to review the account statement if I have questions about the amount.  This is ridiculous.  I am set up for electronic invoicing to save paper, but if this continues you will be sending me a paper bill in the mail every month.  Right now I paid my bill i received in August at the first of September.  This morning my data service for internet and TV is suspended.  What is up with U-verse?  I am paying for the month in advance.  Not like I am using service I haven't paid for.  Please figure this out and contact me. Or let's change the bill due date.  Somthing that makes some sense.  I work from my home office most days and need my internet working now.

Thank you,

Eric

New Member

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2 Messages

Everyone is just a number with AT&T - PERIOD!!! BEWARE of this company!!!

Teacher

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2 Messages

4 years ago

I have a complaint regarding the customer service. I had a terrible experience with a woman named Tenra and then a reported supervisor named Brian. I let the know how dissatisfied I was with there service and wanted to file a formal complaint. I later received a text message asking how my service was with Jennifer. I never even spoke with a woman named Jennifer!!! Unbelievable. I have had AT&T for nearly ten years and now I am looking to switch to Verizon. Does anyone know of an email address that I can send my complaint to? The last thing I want to do is speak with someone again. Each phone call was over 30 minutes!- What a waste of time and the problem was never resolved.

New Member

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2 Messages

I had issues as well and switched to Verizon. Best move I ever made. When I cancelled my service with AT &T they tried to stick me with a bogus bill. Customer service agreed that I didn't owe it, but its been 4 months and they still are sending me past due bills. Each month when I call I get the same song and dance and same empty promises that they will resolve this issue. I will never use AT & T again and would strongly urge no one else to use them either. My coverage with Verizon is much better so I am so much happier now.

New Member

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1 Message

@Indifferentco AT&T is unprofessional and rasist. Ironically, the ones who always complaining about the rasisim are the real rasists if they are the most employees at the environment. AT&T is in Pineville-Matthew store. My husband and I had a horrifying experience today that I will never forget. Please switch to any other phone company as soon as you can. Their bills are fraud. How can a person's bill over 200 dollars when he is under intensive care? He is veterian and not cabaple of talking at all. They did not accept my power of attorney documents although they told my husband they would. They are forcing me to pay without giving me any detailed statement about his bill. I am disquisted and worried that there is no more integrity in some services. AT&T proved me that they are definitely one of them.

New Member

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2 Messages

Yepper, incredible!!!

Contributor

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2 Messages

4 years ago

Stewart Nelson Morrilton Arkansas

 

AT&T's upload speed on the Internet for $52 per month

Contributor

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2 Messages

3 years ago

 755 Cochrane Rd Suite 140, Morgan Hill, CA., If I can put Half a star I would of, because of the good location only, but bad customer service, and forgot to cancel my order due to no color on stock. Everything I asked Michael he said he's out of stock! Today I called him and asked him why he did not cancel my order due to lack of stock and I asked him to help us to contact the Gilroy store because we are going to head at that store, he mentioned to us he couldn't call and verify the corporate store. He hang up the phone on me. Really?

Contributor

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2 Messages

3 years ago

If I can put Half a star I would of, because of the good location only, but bad customer service, and forgot to cancel my order due to no color on stock. Everything I asked Michael he said he's out of stock! Today I called him and asked him why he did not cancel my order due to lack of stock and I asked him to help us to contact the Gilroy store because we are going to head at that store, he mentioned to us he couldn't call and verify the corporate store. He hang up the phone on me. Really?

This happens at  755 Cochrane Rd Suite 140, Morgan Hill, CA 95037. I called Michael again and he started to laughing voices and said we need to come back and canceled the order, I asked him what's funny and he said you need to come in the store to cancel, and I replied to Michael " I did not even order anything because of no stock in color. "

Contributor

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1 Message

3 years ago

I was at the ATT branch in Telegraph to reset my passcode they signed me in and waited for an hour then 2 white men came in and they assist them first before me I told them I was ahead of them and why you assist them first the lady told me because the other men just there to purchase and she is not pulling his account so she served him first said but I am there costumer for along time and been waiting for an hour to serve me and yet they preferred to assist those white men which I'm ahead of them......I told you I was just here to reset my passcode and it won't take that long but you didn't follow up the sign up listing so after the other lady done assisting the other costumer came to me and not even 2 mins we are done.

Tutor

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1 Message

3 years ago

What I had when I walked into the AT&T Retail Store in Clinton, TN

  • Under no phone contract
  • No debt on my 3 phones
  • Unlimited data that slowed after 30 gigs

What I was supposed to have when I left 7 hours later

  • DirectTV with all premium channels
  • Internet of 50 speed
  • 3 phone lines
  • 1 Samsung Galaxy Note for $27 per month ($1,000 phone)
  • 1 Galaxy Note Phone for free
  • 1 smaller Galaxy phone for $6 per month
  • 3 free Tablets
  • $399 in free accessories (wireless chargers, portable chargers, etc. etc.)
  • A total bill less than $100 below what I was currently paying for AT&T cell phones and Comcast Internet, home phone and TV (DVR, HBO, Starz)

What I had 48 hours later

  • No DirectTV because the trees around my house blocked 3 of 5 satellites (according to the DirectTV technician)
  • No AT&T Internet because the speed could only reach 12 to 15 (opposed to the 50 promised and the 75 I have with Comcast)
  • Six phone lines because the retailer failed to tell me he added lines for the free tablets at $20 each per month
  • 22 gigs of data rather than the 30 I had before (I wasn’t told this either)
  • Refusal to take back the phones and equipment and return the 3 phones I traded in for $600 in credit and restore my “no contract” account. In less than 48 hours, my old phones had been shipped off (per AT&T policy) and could not be returned under any circumstances. I also could not be compensated for the loss of those phones if I returned the new ones – which left me with no choice but to buy new phones. Basically, AT&T would get my old phones worth $600 for nothing and I would have to pay them for new phones.
  • A two-year contract with a promise to increase my bill significantly after one year (which I was never told by the retailer)
  • Loss of the “buy one get one free” $1,000 Galaxy Note phone which I would now have to pay for because the DirectTV deal fell through at no fault of mine.
  • A $87 restock fee to return the free tablets which had never been opened so I could get rid of the extra phone lines I didn’t want in the first place. Oh. and about $1,000 in restock fees if I returned all the equipment I originally received even though AT&T could not make good on the original deal.
  • About $2,500 in debt for cell phones
  • An increase in my overall bill by at least $100, perhaps more after all is said and done (compared to the $100 reduction in monthly bill promised).
  • A dishonest, lying AT&T retailer named Jonathan who lied and manipulated me into a deal he couldn’t deliver on (all this confirmed by AT&T’s corporate-owned store in Oak Ridge). He apparently didn’t want to return the commission.
  • A discovery that AT&T has absolutely no control over their retailers and will do nothing to help their customers when they are cheated and lied to
  • Most of all, extreme anger at myself for trusting an AT&T salesman

Tutor

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1 Message

3 years ago

AT&T has the absolute worst, pathetic customer service on the planet! We were promised a $100 credit by a rep for some technical errors. Subsequently, the credit did not appear on the next bill. When we called AT&T, they stated they had no record of anyone mentioning the credit. Ditto for the office of the president!!! Beyond belief!! Switching back to Spectrum for good.

Tutor

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8 Messages

3 years ago

All communications companies answer to the FCC. It is amazing how fast the Corp office gets back to you after filing an FCC complaint. I am 3-0 successful complaints against 3 different telecom companies that attempted to screw me.This is one government agency that is actually useful.

https://consumercomplaints.fcc.gov/hc/en-us

 

 

 

 

Contributor

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1 Message

3 years ago

I am honestly disappointed with the lack of help a multi billion company is providing. The actual tv and internet is fantastic. But the inability to help a customer out when in a crisis or situation is ridiculous. And the fact that a supervisor cannot override a computer system to help there customers out is something else. Plus calling you customers liars and making them feel as if they are below you because of their inability to make the full payment at the time is insane. Yes I understand if it was three or more months without recieving any kind of money. But for less than that, you cannot help. This makes me want to leave your company and take my service elsewhere.

Tutor

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6 Messages

3 years ago

$5,227.44 Bill What else can I do? Thank You 🙏 🙏🙏🙏🙏🙏🙏
Hello Everyone,
Ive been a customer for 11 years with no real issues with AT&T. Anytime I had a problem they took care of it with 1 phone call. I have 2 cell phones on a family plan and I joined a DirectTV promotion in early June. The billed would be combined in 3 months.
The Rep who signed me up told me that it’s better to get my internet and home phone service threw a device called “The AT&T HomeBase” for wireless home phone & Internet that comes from the cell towers. She says it’s better than get a phone with a landline & better that getting Internet threw Fiber-optics. This was definitely wrong Divice. She said it’s great for Internet, And steaming. I called the home phone number twice just to see if it would work & I talked on it twice since I first got it in June.
My AT&T and DirectTV bill was finally combined and I’m receiving all the great promotion discounts starting in early October.
For the 11 Year I’ve had AT&T. My bill has never been anywhere near $200 or $300
I called AT&T because I heard they have a new device that with my internet peoblems with the Hombase device. I call to see if the “Nighthawk LTE Mobile Hotspot Router” can be shipped to be and if it was available because it just came out. Even though this device has no built in home phone. I decide not to have the home phone because I never used it anyway. I’m just interested in having great internet and finally enjoying using all the directTV features & channels that I’ve been missing out on as well as Netflix,PlayStation, and less time spent on trying to use the Internet. The rep say she’s putting the order three but I may want to sit down first.
(I called 2 days before ThanksGiving). She lets me know that my bill from 11/22/2017 to 11/25/2017 is (((((($5000 Dollars)))))). The very nice lady puts her Supervisor on the phone & he apologizes & is some a credit that will go threw on my next billing cycle in December 2017. The nice lady Rep says she’s surprised that the credit was issued so quickly because she’s seen the same thing happen to other people and it takes 7,8 months or longer to clear this all up. She said I was lucky. I thank her and her Supervisor & put in a good word for her with him.
I’m still waiting for this all to be cleared up. I’ve spoken to every department, even The Fraud department because I was told to call them as well.
Since November 2017 I’ve been told that a Team of Supervisors are working on the best way to credit the account and clear up this Nightmare. The credit is so big that they have to work on the best way to get me the credit. No money will be exchanged. I just want my account to be normal again. At least 20 Reps escalated my issue to the Corporate office.
Some At least 10 Reps told me it would fixed in 10 days. All most all of them since November 2017 said it will go threw on your “Billing Cycle”. Back in early December a Rep advised that since the credit would go threw in about 2 weeks. I should cancel internet until they figure everything & They fix my account. Then turn it back on when the credit goes threw. I turn it off expecting to turn it back on in 2 weeks with no penalties. I wait and the credit never comes threw. I call to turn the internet back on & they tell me that I can’t add or cancel any device until they can issue my credit on “the next billing cycle. So, I have no internet since December and my combined bill is now more than when I had internet because i’m trying to make the same monthly payments I used too but now I’m paying late fees & taxes on $5,227.44 bill. Instead of paying on a $200 a month bill. Then in January they tell me to make sure my cell phones & DirectTV services aren’t cut off. They will issues an extension to pay the pay to Jan 29th. That way it gives the pending credit time to finally be issued. I call on Jan 28th and they push the extension to pay the bill to Feb 15
and that the Credit will definitely go threw before then and this Nightmare will be over. Needless to say I’m still waiting with no internet and the sick feeling of not knowing when the DirectTV or Phones will be turned off again for the 2 time this has happened. I’ve been polite to everyone I’ve spoken too & even given all of the great reviews with there’s supervisors. Last month I paid $300 on a bill that normally in the $200 range.  Then this month they turned my cell data off unless I paid $57 dollars more. So now I’m paying $357 on a bill that’s normally in $200 range. My mom is 78 years old. If something happens. I need cell service for GPS, getting in touch with family. Even though I pay the bill at a rate that I normally wouldn’t. It’s horrible living everyday
not knowing when the cellphones or tv will be cut off for something that wasn’t my fault. A couple of Supervisors told me they put a protection on my account so that none of my devices would be cut off or interrupted while they’re working on putting my credit threw and fixing the acccount and all the extra charges and inconveniences I’ve gone threw since November 2017. Is they’re anything else I can do? Can you please help me with this issue.
To all who share and to all who Care.
Thank You

Contributor

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1 Message

3 years ago

Please report this to the FCC at consumercomplaint.fcc.gov . You can also get help by place AT&T on your local news channel where other customers can see the mess their doing to you. No company like to have the public(other consumer) to know their abusing/robbing another customer. This greatly affects sales.

[Inappropriate content removed]

 

 

 

Contributor

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1 Message

3 years ago

I had the most horrible experience yesterday with one of your reps! She was stubborn and would not listen to my side of the story and I would like for her to be reprimanded! I was calling in regards to an old bill with UVerse that I had paid off and she was telling me that because I made an arrangement with the ERC I will still have to pay the whole amount and I will still have the block on my account until the rest is paid. All I wanted was a iPad to use for work and school and looks like I still won’t be able to get it. When she was tired of me and she was talking over me she transferred me to ERC.

 

I seriously think when my phones are paid off I will go to another carrier or they might be able to pay them off for me

New Member

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2 Messages

AT&T always tried rip people off.

Contributor

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1 Message

3 years ago

I went to go pay my bill and AT&T put the payment on the wrong bill instead on our wireless and I told them that my phone was shut off because they put the payment on the wrong account and want me want me to pay a late change I don’t see why if it there fult

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