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steaz1233's profile

Tutor

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6 Messages

Tuesday, August 4th, 2015 7:48 AM

ATT broke they're own contract and charged me for it

So I have only had ATT for a month and am already feeling the horrible service.

 

I moved to a new apartment and ordered Uverse internet and cable. They came on time and installed it fine. But the TV wasn't working. So when I called the company, they said that I only ordered internet (not cable), even though I had the form that the installation guy gave me saying cable and internet.

 

After 2 hours of multiple transfers on the phone and arguing (they tried to tell me I didn't irder cable, even though I had the cable box sitting in front of me hooked up to the TV), they finally said they will add on the cable and it would be the original price I was quoted (106 a month I believe). After that, I noticed a bill for $170, including an installation fee (which was suppose to be free when I ordered my cable originally) and another fee for changing my plan mid-cycle.

 

This month, I check my account, and its $140 dollars for some more miscellaneous charges, and not my original quoted $106. What is going on with them?

 

They first messed up my original order, then charged me extra to fix the mistake THEY made, and blatantly lied to me on the phone that they would take care of it.

 

How did you deal with your problem/ get ahold of them? I will be attempting to call tomorrow to resolve the issue, and [Per Guidelines:  Keep it Relevant and Appropriate]., given the fact that I did not break any contracts and they've broken their contract with me.

 

Is there any way there's someone from ATT on these message boards to send messages to?

Guru

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638 Messages

9 years ago

Did the installation tech not check all the set top boxes and TVs to verify they were working before he left?

Tutor

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6 Messages

9 years ago

So I did not have a functional TV at the time, and he said that he set it up so that I can plug the TV in and it should work. He showed me how to reset the box and everything if it wasn't working. I feel that he was the only one that really cared if I was satisfied with my service

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