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koi_bhi's profile



4 Messages

Saturday, February 10th, 2018 10:42 PM

ATT bait and switch offer



I have been ATT Wireless customer 8+ years. In Dec 2017, I was pitched an attractive promotion package for Uverse Internet and TV with low combined price, no one-time fee,  and Visa Gift card. However, the bill does not reflect what I was promised. I spoke to multiple reps including the customer loyalty team. It has not helped and now I am in contract period. Since, all this all done on phone, I don't have any documents to prove it.


Does anyone has successfully handled such situation? How can FCC and BBB help in this matter?






467 Messages

6 years ago

Any changes that I have made to my account have not only appeared in the AT&T account within 24 hours, but then also I received an email.  Even over the phone, there still is paperwork you receive.   Current promotions and pricing are online.  Any agency that you write to will not be able to correct personal grievances.


This is mainly a customer to customer forum, so we don’t have access to your account.  For account specific assistance you can send a private message to @ATTCares.  I hope this helps.

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