Tutor
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8 Messages
About to cancel my uverse account & business cell
Hi everyone today is my last day to make an attempt to resolve my issue with att/uverse long story customer of uverse 4 years autodraft payment never late. Bill increase $30 last year per month now increase $70 per month have complete package u300 hbo epix home phone internet. Have spent 1 week trying to resolve through chat so I can see in writing a price. Last night billing says "why are you needing me to reduce your bill" me..."I can't afford a $70 per month increase. " his resolution get a cheaper package. Hello...? I have been a Business cell phone customer of yours for 10 years does that matter??? No response.. change your package...this whole time I have printed online chat conversations with at least reps. Anyone know of a number I can call that is actually the loyalty dept or escalation dept?
Responses
skeeterintexas
ACE - Expert
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18.1K Messages
a month ago
You call the same CS number and ask for Retentions.
They are phasing Uverse TV out so there is no incentive (re: discount) to try to maintain those customers.
(edited)
Don't mess with old people. The older we get, the less "Life in Prison" is a deterrent.
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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JefferMC
ACE - Expert
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19.6K Messages
a month ago
You had U300 plus HBO? Which costs about the same, but provides fewer channels than, U450? You've been paying too much all along.
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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baseballisback
ACE - Professor
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4.4K Messages
a month ago
Not necessarily. I had HBO/Cinemax free for a year (ended in early 2020) and now I'm getting HBO Max and the linear HBO channels with my Internet 1000.
I've had U-300 for years (with and without HBO) and every time I look at going to U-400 or 450, it's an increase.
(edited)
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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