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jsiroko's profile

Contributor

 • 

3 Messages

Monday, March 23rd, 2015 9:26 PM

$200 rewards duping

Hello, 

 

I was ordering Uverse online at the end of february and the prompts all said i would receive $200 rewards card for ordering today. I even confirmed with an online chat sales representative. Now they are trying to tell me i am only receiving $100. I even screen shotted (see below) and saved the email saying i woud receive $200. Once i say that they tell me "oh we cant help with that" and forward me to the rewards department which conveniently 2 times now has told me they cant hear me on the phone.

This practice of promising a reward and then showing a lesser reward after the fact is a illegitimate and enfuriating practice! Can anyone help me?Screen Shot 2015-03-23 at 4.12.46 PM.png

1 Attachment

mibrnsurg

Expert

 • 

20.4K Messages

8 years ago


@jsiroko wrote:

Hello, 

 

I was ordering Uverse online at the end of february and the prompts all said i would receive $200 rewards card for ordering today. I even confirmed with an online chat sales representative. Now they are trying to tell me i am only receiving $100. I even screen shotted (see below) and saved the email saying i woud receive $200. Once i say that they tell me "oh we cant help with that" and forward me to the rewards department which conveniently 2 times now has told me they cant hear me on the phone.

This practice of promising a reward and then showing a lesser reward after the fact is a illegitimate and enfuriating practice! Can anyone help me?Screen Shot 2015-03-23 at 4.12.46 PM.png


Think there sould be 1 more page after this one showing the correct rewards, I detail below.

 

What are you complaining about, you're getting over $400 in rewards and savings over 12 month term.

 

Generally the way it works, no contract, you get $200.  W/contract savings of $311, you get $100, for a total of $411.  I know what the better deal is, 12 month contract. Smiley Surprised

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

 

 

Contributor

 • 

3 Messages

8 years ago

my complaint has no issue about the fairness of the bundle. It is the fact that there is an EXTRA reward for signing up, separate from the savings on the bundle. It is a great deal, but i left my comcast service for the extra incentive of the $200 reward card. They offered it, they are not honoring it. It is that simple.

mibrnsurg

Expert

 • 

20.4K Messages

8 years ago


@jsiroko wrote:

my complaint has no issue about the fairness of the bundle. It is the fact that there is an EXTRA reward for signing up, separate from the savings on the bundle. It is a great deal, but i left my comcast service for the extra incentive of the $200 reward card. They offered it, they are not honoring it. It is that simple.


Then have you gone here and redeemed it:

 

https://rewardcenter.att.com/home.aspx

 

Or see what they have for you. 😉

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

JefferMC

ACE - Expert

 • 

30.9K Messages

8 years ago

Did you give the chat representative your account information?  If so, and that representative assisted with your order, I believe that your order is no longer considered an "online order."

 

Contributor

 • 

3 Messages

8 years ago

No. I just chatted with him for the reason of assuring i received the
promo, which he assured me i would.

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