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Contributor

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3 Messages

Sat, Aug 18, 2018 10:22 PM

RSN's (Regional Sports Networks)

Spanish packages does not get RSN channels but your compare packages tells us they do, why directv now is miss leading people. 

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Brand User
ATTHelp

Community Support

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123.8K Messages

2 years ago

Jpena2019, thanks for your inquiry! We have attached a link below that should help answer any questions you may have, in reference to RSN's. Let us know if we can further assist. Thanks! TerrelleC., AT&T Community Specialist

 

https://soc.att.com/2nN3t7o

Accepted Solution

Official Solution

Jrandomuser

ACE - Expert

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8K Messages

2 years ago

There are unfortunately a number of errors and/or confusing/misleading things in that chart that they for some reason have taken a long time to fix.  The Todos y  Más package is basically the Live a Little package (which doesn't get RSNs) plus the "DIRECTV NOW Español" add-on, with a $5 package discount.  To get the RSNs, you would need to add the DIRECTV NOW Español add-on to one of the higher packages (Just Right or higher).  I will see if I can pass this (and some other issues with that chart) to someone who might be able to get it looked at - unfortunately, my earlier attempts at similar things have had mixed results, so no promises...

Contributor

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3 Messages

2 years ago

Great , now change it on the compare plans where you have that is add into the Spanish package, stop confusing people, I pay until October after that I am out. Thank you.

Contributor

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3 Messages

2 years ago

Again you don’t need to replay with a link showing me that the plan is not carry in the Spanish package, what you need to do is fix the error on your main page where people subscribe that the Spanish packages carries the rsn  Channels.  https://cdn.directv.com/content/dam/dtv/gmott/html/compare-packages-account.html

Moderator

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680 Messages

2 years ago

@Jpena2019 and @Jrandomuser,

 

Thank you for bringing this to our attention. We reached out to the DIRECTV NOW team and they have confirmed that the Channel Comparison page has been updated to no longer reflect RSN's availability on the Todo y Más plan.

 

We apologize for the confusion and thank you again.

The AT&T Community Team

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