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Roku Troubleshooting on AT&T TV and AT&T TV NOW
Troubleshoot streaming issues on Roku players
Are you having trouble streaming AT&T TV with your Roku® player? Try the following options to resolve video streaming, sound, or playback issues.
Improve streaming on Roku players
Hard wire your Roku to your router if possible.
Check your Wi-Fi or Internet connection and test your signal strength by going to Home > Settings > Network > Check Connection. Make sure signal strength is excellent
Check for updates on your Roku device. Go to Settings > System > System Update.
Restart your Roku device by going to Settings > System > System restart.
Note: Currently the AT&T TV NOW App is no longer available on Roku. If you uninstall the app, you will not have an option to reinstall it.
Video issues on Roku players
If AT&T TV NOW launches on your Roku player but has pixelated or no video, plays video out of sync with audio, or has other video issues, try these options:
Go through the options of Improving streaming on Roku players above.
Make sure that your Roku player isn’t in standby or screensaver mode by pressing any button on the Roku remote control. If the player responds, it’s working normally.
Check that the video cable is firmly connected both to your Roku player and to the HDMI or composite connector on the TV. Try disconnecting and reconnecting all Roku cables, including the power cable.
If you are using a Roku Streaming Stick, make sure the Stick is snugly connected to your TV’s HDMI port.
Make sure that you have selected the TV video input (or source) that the Roku player connector is connected to or try a different input.
Sound issues on Roku players
If AT&T TV NOW launches on your Roku player, but doesn't play any sound, plays sound out of sync with video, or has other sound problems, try these options to play sound correctly:
Check the volume level and mute settings on your TV and (if applicable) A/V receiver.
If you are using a sound system or sound bar, try directly connecting to your TV to isolate the issue.
Try changing the cable or changing the A/V cables, one at a time. Composite cables are usually red and white.
Make sure that any composite cable sound connectors are snugly attached to both the Roku player and the TV (and A/V receiver, if applicable).
Connect the Roku player to a different input to see if you can now hear sound.
Check or change your audio settings at Home > Settings > Audio.
Additional Support Tools
Still noticing issues? Use our support tool to help diagnose the problem. Select TV > AT&T TV NOW for additional support.
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