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2.5K Messages

Thu, Jun 27, 2019 4:23 PM

Roku Troubleshooting on AT&T TV and AT&T TV NOW

Troubleshoot streaming issues on Roku players


Are you having trouble streaming AT&T TV with your Roku® player? Try the following options to resolve video streaming, sound, or playback issues.

 

Improve streaming on Roku players

  • Hard wire your Roku to your router if possible.

  • Check your Wi-Fi or Internet connection and test your signal strength by going to Home > SettingsNetwork > Check Connection. Make sure signal strength is excellent

  • Check for updates on your Roku device. Go to Settings > System > System Update.

  • Restart your Roku device by going to Settings > System > System restart.

Video issues on Roku players


If AT&T TV NOW launches on your Roku player but has pixelated or no video, plays video out of sync with audio, or has other video issues, try these options:

  • Go through the options of Improving streaming on Roku players above.

  • Make sure that your Roku player isn’t in standby or screensaver mode by pressing any button on the Roku remote control. If the player responds, it’s working normally.

  • Check that the video cable is firmly connected both to your Roku player and to the HDMI or composite connector on the TV. Try disconnecting and reconnecting all Roku cables, including the power cable.

  • If you are using a Roku Streaming Stick, make sure the Stick is snugly connected to your TV’s HDMI port.

  • Make sure that you have selected the TV video input (or source) that the Roku player connector is connected to or try a different input.

Sound issues on Roku players


If AT&T TV NOW launches on your Roku player, but doesn't play any sound, plays sound out of sync with video, or has other sound problems, try these options to play sound correctly:
Check the volume level and mute settings on your TV and (if applicable) A/V receiver.

  • If you are using a sound system or sound bar, try directly connecting to your TV to isolate the issue.

  • Try changing the cable or changing the A/V cables, one at a time. Composite cables are usually red and white.

  • Make sure that any composite cable sound connectors are snugly attached to both the Roku player and the TV (and A/V receiver, if applicable). 

  • Connect the Roku player to a different input to see if you can now hear sound.

  • Check or change your audio settings at Home Settings Audio.

Additional Support Tools

 

David, AT&T Community Specialist

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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Community Support

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2.5K Messages

a year ago

Get some helpful tips in troubleshooting AT&T TV NOW on your Roku above.

 

David, AT&T Community Specialist

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
stuffit

Mentor

 • 

68 Messages

a year ago

None of this helps when the issue is with DTVN app update screw-ups that break previously working functionality; or when Tech service is appraised and takes months to fix what they just broke.

 

Case in point is the issue with Favorite Guide that stated with the June 4th DTVN app update. A new app update was just made available on June 26th - but it does nothing to fix the Favorites guide issue.

 

However Tech service is under the belief that the new update fixed it. Duh!

New Member

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2 Messages

5 months ago

You can perform a system restart using the remote control of your Roku using the following steps:

Go to Device system the home screen.

Scroll down, and click Restart System.

Click Restart.

Wait for Roku to turn off and on for a few minutes, then reveal your home page.

Check to see if the apps that you had problems with now are working properly.

For more information contact us at 1-855-948-3906 or visit at Roku error code 009

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