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Contributor

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12 Messages

Sat, Sep 19, 2020 9:51 PM

Recorded show will not play on Roku.

I have one show recorded last weekend that when I try to play it on my Roku, I get a pop-up:

Unfortunately, there's an issue.  Sorry, that didn't work.  Please try later.

Other shows play OK and that particular one is playable on both iPad and a Window's browser.

Responses

Brand User
ATTHelp

Community Support

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136.6K Messages

a month ago

Good morning @MQMan,

 

Thank you for your patience. We'll be happy to further assist you right here on forums.

 

Please share what troubleshooting steps you've performed and what show you're running into this message on so we can get started.

 

 

 

KristinA, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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12 Messages

a month ago

I'm not sure what troubleshooting I can do on a Roku, except try other recordings, which all worked correctly.  Only this one continues to fail.

It was "Fantasy Football Now", recorded early morning 9/13, which I only recorded because it followed the "Formula 1 Tuscan Grand Prix" as *EVERY* recording of the Formula 1 recorded *ALWAYS* stops recording before the end of the show.

Brand User
ATTHelp

Community Support

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136.6K Messages

a month ago

@MQMan!

Thanks for providing more details. Please follow these troubleshooting steps to Force Restart the app on your Roku device:

 

  1. Using the remote, press Home on the remote.
  2. Press the down arrow, go to Settings > System > System Restart > Restart > Press OK.
  3. On the Home screen, select the AT&T TV app to restart. 

Let us know if you get this error message again on a new recording after following these steps.

 

Mike, AT&T Community Specialist 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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12 Messages

a month ago

Sorry, still doesn't play.

And I'm not sure it makes any difference that it's something I've already recorded or something I record in the future (if the issue happens again, which I suspect it will based on past events).  The recording is done by AT&T on their servers, not my Roku device, not by Roku the service and should be agnostic to whatever you're going to playback on.  The fact that it does playback everywhere else I've tried points to a recording that isn't compatible with Roku.

Brand User
ATTHelp

Community Support

 • 

136.6K Messages

a month ago

@MQMan!

Thanks for reaching back out! Since the recording plays on other devices but is unable to play on your Roku, the issue is with your Roku device and that's why we have to try troubleshooting options.

 

Here are more tips to help with your Roku streaming issues. Let us know if you have more questions.

 

Mike, AT&T Community Specialist 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

 • 

12 Messages

20 days ago

I now have 4 other recorded shows that no longer play on the Roku,. but do play on other devices.  At least one of these, if not more *did* play on the Roku shortly after recording.

Interestingly, when playing them using Chrome on Windows 10, for all of them it doesn't display the show name.  For all it says:  No Information Available.

Maybe that's a clue.

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