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Contributor

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2 Messages

Sat, Feb 9, 2019 11:08 PM

Recorded content playback issues.

DIRECTV Now via Fire TV Stick with 400mbps WiFi: Having issues with recorded programs. Video will stop playing at various points causing me to restart. Sometimes I'll skip 15seconds ahead to avoid restarting but then I miss out on content by skipping ahead. It acts as if it's buffering. Similar issues with On Demand content. Live TV works flawless.

Responses

Brand User
ATTHelp

Administrator

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111.6K Messages

a year ago

Hello @Lexton12,

We want you to get the most out of DIRECTV NOW. Let us know if you have tried watching recorded programs on any other devices, and if you get the same issue.

With True Cloud DVR BETA, we’re still testing things out so you’re likely to see a few updates as we work on it.

Greg, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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2 Messages

@ATTHelp I'm having the same issues with the app through a smart tv. Really annoying. It stops and starts so often that it pretty much makes the DVR worthless. If you can't record and watch programs on ATT TV, we need to jump to slingtv or youtube or one of the other streamers. It's a shame but it's amazing that ATT would launch this product with such a horrible issue.

New Member

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2 Messages

and worse, that att has no fixes for this, and looking at these comments, this is at least a year old issue

(edited)

Contributor

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2 Messages

a year ago

Thanks for the reply. I was having the same issues using Apple iPad with latest OS. When watching On Demand content, the commercials would sometimes freeze up causing me to restart the program or restart the iPad itself. 

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