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Contributor

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2 Messages

Sat, Jan 12, 2019 7:42 PM

Problems accessing Direct TV Now bookmarks on the My Library screen with Apple TV Remote

I have an AppleTV4k and I have bookmarks set up.  When I go to the My Library screen I see the bookmark title but can't scroll to it with the apple remote.  Any idea how to do that?

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Accepted Solution

Official Solution

Brand User
ATTHelp

New Member

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120.3K Messages

a year ago

Hey @ccandreas3,

 

We're here to help! Have you tried power-cycling your Apple TV 4K device? You can also try deleting and reinstalling the DIRECTV NOW app.

 

Let us know if this helps. We'd be happy to investigate further!

 

Dan, AT&T Community Specialist

 

 

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Accepted Solution

Official Solution

Anonymous

New Member

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25.7K Messages

a year ago

If you don’t have a recording, make one, then you can scroll to bookmarks. Otherwise there doesn’t appear to be a fix, even after a DTVN update. 

Contributor

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2 Messages

a year ago

I tried both of your suggestions neither one helped basically when I go to my library and I start to scroll down I can see the bookmarks but it won't scroll down to them
Brand User
ATTHelp

New Member

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120.3K Messages

a year ago

Hello @ccandreas3,

We can help! Since we have to take a closer look into your account for this, I've sent you a private message requesting your account details. Check your forum inbox (envelope icon at the top) and let's continue the conversation there!

Greg, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

a year ago

I am having the same problem, was there a fix found for this?

Contributor

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2 Messages

a year ago

I had been having the same issue for several weeks. Been hollowing at the guys in chat support to look into the problem repeatedly, with no results despite numerous escalations. I just tried the above solution about having something on the DVR to get the rest of "Library" to work, and that did the trick. I hope this gets fixed in the near future. 

Anonymous

New Member

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25.7K Messages

a year ago

...DTVN just needs a conditional statement inserted to allow scroll if recordings equal null. 

 

Why this takes so long for them to fix is beyond me. Glad you’ve been able to manually correct the issue. 

BrownJames

Teacher

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29 Messages

a year ago

Contact with apple service center. They guide you easily and perfectly.

Anonymous

New Member

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25.7K Messages

a year ago

@BrownJames

The issue is not an Apple problem, it squarely rests in the DTVN app residing on an ATV. The issue is not the use of the SIRI remote, as I can duplicate the issue using a Harmony 650. 

 

Mainly new users, with no recordings will expirence the issue, but I can duplicate by deleting my recordings. 

 

If you got Apple to help using your remote, or the ATV, that will not fix this issue. 

Mentor

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29 Messages

a year ago

I’m a new subscriber and experiencing the same problem. Further, I think the whole DVR interface needs serious work. DTVN isn’t a free service and subscribers deserve better. 

 

Also, certain apps like CNN Go still can’t be authorized via DTVN. I don’t know why this is true, but service at DTVN needs to improve dramatically or I’ll cancel my account and move to a competitive service. 

bcbsncjlj

ACE - Expert

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19.5K Messages

a year ago

It's a budget system. They do not support all and neither does the other streaming services. They serve my needs fine but maybe not yours or others. You take your poison with each streaming service. If they supported all then there would be no price rational to leave cable.

 

About all I can say in general about the DVR is that it's still BETA. Personally I have few issues but I prefer the apps for my needs.

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Contributor

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1 Message

a year ago

I'm a new user as well using DTVN app on a Samsung smart tv.  I cannot scroll down to access my bookmarks.  I have recordings scheduled in the top box and can access that......and I see the bookmark box right below but there is a glitch and you cannot scroll down to click it.    I compare the issue to my other tv which uses a Roku express box and that setup works perfect.  You can scroll down and click your bookmarks with ease.  So its only with the Samsung smart tv with the DTVN app built in.     Chiming in if anyone has any luck with this issue.  Annoying as heck not being able to access my favorites.

Anonymous

New Member

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25.7K Messages

a year ago

On the Apple TV (ATV), the workaround is to make a recording. Once the recording has been made, you’ll be able to scroll to your bookmarks. 

Since your issue is on the Samsung TV app, perhaps the workaround doesn’t help you, do you have a recording?

Once you’ve completed a scheduled recording, you should be able to scroll. If not it’s a different new issue on that smart hub app. 

 

Mentor

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29 Messages

a year ago

Thanks for the solution. It seems you've discovered a workaround to a problem that still needs to be solved by DTVN. It's just very disappointing that the interface to this feature is so badly thought out.

Thanks again for the response!

Mentor

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29 Messages

a year ago

I have the same issue with Apple TV 4K. As others have already responded, you need at least one recording to be able to scroll down to bookmarks. Hopefully the crack programming team that created the problem will fix it soon.