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New Member

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3 Messages

Wed, Aug 5, 2020 12:59 AM

Poor service

I can't get any help getting my TV to work.  Called 11 times.  put on hold to tech 4 times I quit after 30 mins.

The on hold message says you can get chat support at att.com/esupport     LIES  no Chat there.

 

Why do you treat your customers this way?

Responses

Brand User
ATTHelp

Community Support

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133.3K Messages

2 months ago

@timfranko,

 

We're here to help and want to turn this experience around. Please share more details, including which TV service you're using, so we can take a look at this together.

 

 

 

KristinA, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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3 Messages

2 months ago

AT&T TV  Got in March  I have been resetting my TV boxes many times/day.  Even different TV boxes have same problems.  "Can't find the internet"  

ASKed for help many, many times still not solved.   

Hire more support people that can fix problems.

 

WORST SERVICE EVER

lydian

Professor

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2.9K Messages

2 months ago

FWIW, my AT&T boxes did exactly the same thing a year ago. No solution. I eventually dropped AT&T and couldn't be happier. Not only do my streaming devices and apps work flawlessly, I'm saving a lot of money.

mark_mt

Employee

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125 Messages

2 months ago

Can you check your RG (combination router/modem) and tell me if the model number is BGW210-700? Also let me know the internet speed tier you're on.

 

If it's what I think, may have fix for you.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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3 Messages

2 months ago

Yes it is BGW210-700    I have the 1000

mark_mt

Employee

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125 Messages

2 months ago

Ok, yeah, it's what I thought. The AT&T TV units crash constantly on the 5ghz wifi from the Motorola RGs for some reason (not an engineer), especially on the higher fiber speeds. If you split the wifi 5GHz and 2.4GHz bands or enable the 2.4-only guest network (make sure to put a password on it), and then go into the menu on the ATT TV box and switch the connection to the 2.4 wifi, it will fully solve your problem.

Can find instructions on how to do that online or I can write it up later when I have more time.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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