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Tutor

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6 Messages

Mon, May 13, 2019 10:15 AM

On demand commercials freeze

Mostly use an iPad with ios 12.2 to watch Directv Now. The commercials for the On Demand programs freeze too frequently and I'm not able to continue watching an episode. Doesn't matter what show I choose.

Seems to work Ok on my PC. With my Firestick, sometimes a commercial will freeze for several seconds and then the program I'm watching suddenly comes back. At least I can finish the episode.  

Responses

Brand User
ATTHelp

Community Support

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133.6K Messages

a year ago

Hello @Lexicon12!

 

We'd be happy to look into this. Can you let us know if this hiccup occurs on a specific channel, show or movie? Has any troubleshooting your iPad been attempted like force closing your app or reinstalling it into your devices? If not, please attempt to and let us know if you see any difference after. Thanks! 

 

Frank, AT&T Community Specialist 

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Tutor

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6 Messages

a year ago

Hello Frank, 

 

Thanks for getting back to me about the commercials freezing up. So this has not happened while watching any Live TV. I run into this problem when watching On Demand programs and it doesn't matter which On Demand program I choose. I'm experiencing it mostly on the iPad, not on my Amazon Firestick or streaming on my PC. The iPad is running an up-to-date IOS.  I was able to get some help through the DirectTV chat session. The rep asked me to remove and reinstall the DirecTVNow app on my end and he was going to do a refresh on his end. After that I ran a program that I was trying to watch earlier to see if there was any improvement. The first set of 7 commercials ran without a problem. The next set of 6 commercials started playing and it froze-up in the middle of the last commercial. Hope there's a fix for this because it's not possible to watch a full program when this happens. Thank you for your time. 

Tutor

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3 Messages

a year ago

This happens to us too.  All live streaming channels that we watch. We are on roku. 

Show streams fine when commercial starts the well be right back screen comes up I refresh the channel and that single commercial will play but the next goes to the wait screen.

And to think they just raised prices. 🤨

Tutor

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6 Messages

a year ago

Hey Shannon,

Sorry to hear that you're having issues of your own. I almost went with Roku but since I'm an Amazon Prime member, I opted for the "Fire TV Stick". When I watch "Live" programming (not Local channels BTW), I don't get a "We'll be right back" screen so that is very interesting. I get the actual live commercials of whatever channel I'm watching and so far no issues there. In my case it seems "On Demand" programs are affected by commercials and those commercials aren't "Live" by the way. They are inserted within the programs you watch so there are some coding issues going on or something. You know, I was very excited when I signed up. I went with the "Just Right" package at the time and then upgraded to the "Go Big" package and I was so ready to take my Cable Box back to my provider to tell them where they could put it. That was several months back. I downgraded my cable package to Basic but if DirectTVNow doesn't have a MAJOR improvement, I'll have no choice but to upgrade my cable package again with my crooked provider and end my subscription to Direct TV. It will stink but I really won't have much choice.

 

Lex

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New Member

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19.7K Messages

a year ago

DTVN cannot stream local commercials on national channels. This is what they put up instead of those commercials.

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Tutor

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6 Messages

a year ago

I don't watch Local TV on DTVN.

Tutor

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3 Messages

a year ago

The programming never comes back on unless I manually refresh.

Tutor

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3 Messages

a year ago

@Lexicon12   I get a discount for being a ATT unlimited customer but with the increase in cost and the issues it's close to becoming prohibitive  I could easily go 100% nextflix and other free streaming channels like crackle but my husband requires multiple options for "live" streaming 30 year old tv shows.

This issue puts him in full tantrum  mode and makes life in general bad.   not worth the few $$ we are saving.

Tutor

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6 Messages

a year ago

Same problem I get with On Demand programs. When the commercials freeze-up, I'm not able to finish the show. Refreshing wasn't helping me.

Tutor

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6 Messages

a year ago

Yep. I get it Shannon. If I go back to Cable, I'll lose several Channels that they don't offer like One America News. I can only hold out a bit longer but then I'm going to have to make a decision who to let go. I can't pay for Cable and DTVN. That just doesn't make any sense. DTVN programmers need to step it up.

New Member

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1 Message

2 months ago

I have a 4k firestick. With me it freezes during commercials whether I’m using on demand or watching live. On live tv I change the channel up or down then go back to the channel I was watching and it fixes the problem. With in demand I have to completely go out of what I was watching then go back to it and continue. It’s really annoying. 

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