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Tue, Sep 22, 2020 4:00 PM

not letting me log in to att tv app

I just purchased the at&t tv this morning and ive downloaded the app on my phone and tv and it will not allow me to log in to watch tv.  It keeps saying i need to buy a subscription when ive already bought one.  does it need time to sync? I thought id be able to start watching on the app as soon as the subcription purchase was made. 


Brand User

Community Support


137.4K Messages

a month ago

Good morning @lnwoody,


We understand your concern. We’re looking into it.




KristinA, AT&T Community Specialist





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