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Contributor

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3 Messages

Sun, Sep 9, 2018 3:16 PM

Loss of Local Channels

I realize this is a known issue but I'd really appreciate if someone in the know could provide me with a clear, honest answer:  is this a permanent problem with no fix for me?  A long-term problem with no apparent solution?

 

I lost access to my local news channels and Regional Sports Networks in late July (on both Fire TV and Roku).  I have been through all the troubleshooting of resetting devices and reinstalling the app, in addition to restarting my router.  DirecTV NOW verified that my IP address correctly matches my location.  Amazon and my ISP have both been adamant there's nothing they can do and the problem is with DTVNOW.

 

It took me awhile to catch on but DTVNOW Chat Agents were literally making things up so they could close out the chat session as quickly as possible.  Each time they'd claim a different problem and solution ('we just need to finish rebooting the server, I assure you it will be fixed in 1-2 hours' or 'Rest assured I will personally resolve this problem with my manager and guarantee it will be fixed within 24 hours').

 

So, is there any truth to the idea they are in "negotiations with local channel providers" or that they are rolling out a fix state by state?  Not sure if that's more nonsense or hope is on the way.

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Brand User
ATTCares

Administrator

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107.7K Messages

2 years ago

@lavendrfem, we're here to help! Do you receive locals on your cell phone? If you turn WiFi off your phone and use LTE data that pings to the nearest cell tower. Let us know if you receive locals when streaming that way.

 

Nichelle, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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3 Messages

2 years ago

Yes, I've been able to stream local channels on a cell phone through LTE.

Contributor

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3 Messages

2 years ago

Are you still "here to help?"

Gazoo119

Guru

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598 Messages

2 years ago

Evidently not and I notice many times they don't follow up. If you want honest answers search Google and this forum for geolocation. You will find many users have the same problem.

 

Your phone uses GPS to determine your location and that's much more accurate than geolocation and explains why you are able to get your locals on it.