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tonezone

Mentor

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5 Messages

Tue, May 15, 2018 6:20 PM

Loss of local channels

I talked to a supervisor who said he was going to escalate my inquiry to see why i lost my local channels, but shortly after he said that, the line was disconnected. As part of the new update to AT&T TV NOW I have lost the ability to watch my local channels on my work computer. My work computer is located in a 48197 zip code and tied to a work ethernet connection. My home location is a 48186 zip code, which is 30 minutes down the road. Before this major AT&T TV NOW update, I was able to watch my local channels from my work computer. Effective today, with this update, FOX and CBS are not even listed on the channel guide, and ABC and NBC say the following when I click on " Program Not Available on this channel in your current location." So, initially AT&T staff was trying to tell me the zip code of my IP address didn't match where I currently was, and that is why. However that is crap because EVERY DAY for the 2 months I have been  subscriber, I have  been able to access my local channels on this same exact work computer. I have also been able to access from other independent locations, such as the gym. Now, magically today, in correlation with this update I can not. Further proof the theory they are giving me is garbage: I HAVE NOT yet updated the AT&T TV NOW IPHONE app in dear of losing my local channels. So, i open the OLD app on my iPhone, which is on the SAME INTERNET CONNECTION as my work computer, and I CANNNNN watch all my local channels. Oh, need more proof this is a glitch as part of their new service? If I go to the OLD AT&T TV NOW website, which has the OLD GUIDE and OLD SERVICE, I can watch my local channels from my work computer. So basically, I just want someone from ATT to actually acknowledge this is a screw up and fix this immediately. Unfortunately, it just seems they are in their own world of crappy service right now and have no desire to help. 

Responses

Tutor

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3 Messages

2 years ago

Did not solve anything for me I still do not have my local channels this is going to be a dealbreaker

Anonymous

New Member

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25.7K Messages

2 years ago

After waiting in Directv Now chat for 28 minutes, I was told by the DTVN rep that this issue WILL be resolved within 24 hours and everyone will have their Major networks back. LOLOLOLOL... Yup, the CHECK is IN the mail. tick-tock, tick-tock.

 

Rime to do some internet searches and make some phone calls to find a good value product.

DavidCS

Community Support

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1.7K Messages

2 years ago

I want to thank everyone that has been providing me information. I can assure you that I am reading them even though you may not be seeing a response for me. We have been able to resolve the issue for a majority of people, and I know that there are still problems. Thank you for your understanding and patience. Please continue to keep me updated on private message, and I will continue to working on this issue for everyone.

 

David, AT&T Community Specialist

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Eyball

Mentor

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49 Messages

2 years ago

Still waiting for this to be resolved.  We are on day 3 now with no locals that we are paying for.  Any update on this??

bcbsncjlj

ACE - Expert

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19.3K Messages

2 years ago

We (being users) in this forum have no idea. Have you returned to the chat and asked the rep?

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Eyball

Mentor

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49 Messages

2 years ago

No, I do t have time during the day to sit on hold.  When I chatted with support Tuesday night to report it, they said 2-3 days for them to get back to me.

Tutor

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5 Messages

2 years ago

Still no resolve on this... Amazing... Seems like something that would be made a priority seeing that we are paying for a service and not receiving what we are paying for.

bcbsncjlj

ACE - Expert

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19.3K Messages

2 years ago

You will spend more time in these forums waiting then being aggressive with support.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
dtparker

Teacher

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24 Messages

2 years ago

DavidCS -

 

Thanks for working on this, I've PM'd you my current state:

iPad old version - working as it should

iPhone new version (Build 702) - working as it should

iPhone Beta version (Build 713) - working as it should

Chrome - still does not have all my locals.

Apple TV -new version - now working as it should.  

Apple TV Beta version - now working as it should.

 

Obvious you all are working on this becaus this behavior has changed several times today. Looks like progress is being made, though.

 

thanks,

Dave

 

Contributor

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2 Messages

2 years ago

After my Apple TV upgraded the Directv Now app to the new DVR version we have lost ABC, CBS and NBC local live channels.  I live in Yuma Az.  All channels worked great until I updated.

bcbsncjlj

ACE - Expert

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19.3K Messages

2 years ago

Contact support via the chat. You are not alone.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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1 Message

2 years ago

You are not alone. The dtv now chat site is useless. It's like talking to a wall. You get the same answer, that it's your ISP that has to give you a Static IP.  That's Wrong !  when you live is a rural area, that's all you get.  I have to keep it to at least justify paying for the apple and roku devices.  However the service will soon be gone if nothing is rectified.

Contributor

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1 Message

2 years ago

Since the update last week, my local channels, ABC and CBS have not been available very much. They are never on the guide, occasionally I see them listed in the “last watched” list, sometimes I can view them sometimes not. I have rebooted the router, Apple TV, uninstalled the App and re-installed, all to no avail. Nothing has made it better, my service was good before the update with the locals. There has to be some way to fix this, or I will be leaving directv now! 

bcbsncjlj

ACE - Expert

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19.3K Messages

2 years ago

Another subscriber with a Apple device running the new app. Welcome to the club. They need to pull the current app and bring back the old one.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Teacher

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9 Messages

2 years ago

Same here.  After this update I do not have my local channels anymore.  Any help would be appreciated.

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