Loss of local channels

I have a trouble ticket out on this, was told my locals would be back in a few hours.  Nothing so far and today the bubble for chat is gone.  Is live chat only available on weekdays?

Nothing changes with DTVN. Still a continuous mess.

.What standard reply are you referring to?

And if I may ask - who do you think you are communicating with? A support person?

I don't see how this can have anything to do with the internet provider of the local channels work on other devices. Could it have something to do with tv device?  I'm using Amazon firestick.  Anyone else?

Your IP address provided by your ISP (assigned to your cable/DSL modem) must be located in the market area (or close to the vicinity)  that your local stations broadcast. Have you verified that the ISP's IP address is located in the area? You can do a check by going here

The incorrect zip is about 10 miles from my house and would get the same locals as me.  But it IS where my ISP is.  My understanding is that tablets and phones home by GPS, TVs by what's generated by my ISP.  I have no way of knowing if this is true.  Maybe one of you knows?  If asking my ISP about it when they work the ticket I put in with them today results in more info, I'll post that info.  When I use he link that shows where you are, it shows the ISP location, not mine.  

Cell phones and some tablets use GPS to determine the device location. GPS knows exactly where you are located. Your streaming device uses your IP address for device location. The exception is with Apple devices. They keep up with cell towers and WifI locations used and store into a database. When you use the device it checks the database for location. Two things can take place, either your ISP's IP address is not in the local location based on your billing zip code to receive the local or the geolocation services used by DTVN has just miss-identified you as not being in your local area anymore. Besides maybe deleting the app and reinstalling or resetting your router and modem, there is nothing else you can do. Your best shot is to complain to DTVN support. DTVN is the only one that can resolve fix this issue.

Then you really have some issues. With cell phones they do not use IP addresses for location determination even if you are connected to a WiFi router. All GPS enabled devices use GPS for determination. Apple devices keep up with cell towers and WifI locations used and store into a database. When you use the device it checks the database for location.  It's extremely rare when they do not locate correctly. Have you verified your availability to receive the local channels using the local channel lookup tool here

Ok, GPS explains why mobile devices get the correct local channels.  Thanks.  Back to square one though. Here are some observations:

1. I live in Palm Beach Gardens, but get Miami local stations about 80 miles south of me.
2. I checked DTN channel lookup and based on my zip I should be getting West Palm Beach stations.
3. This problem started for me when I replaced my slow Motorola modem with a high speed Arris modem.
4. I checked my IP geolocation.  IP2Location found Port St. Lucie 40 miles north of me.  DB-IP and ipinfo.io both found my correct location in Palm Beach Gardens.  
5. The strangest thing I've noticed is that the DVR records the correct local stations.  I see their commercials and news updates when I watch a recorded show.

Could it be using different geolocations for streaming vs. recording?  Port St. Lucie is in the opposite direction of Miami, but if it doesn't match my account location, it may be defaulting to Miami for some reason.