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Tutor

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3 Messages

Tue, May 15, 2018 11:37 PM

Locked out after upgrade

After updating app on Apple TV I can’t access account.  

Error code205.16

Responses

Contributor

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1 Message

2 years ago

I had direct now a year ago, cancelled, and now signed back up again.it won’t let me log into my roku or firestick. I’m thinking it only recognizes my old acct? I can log into my iPad and iPhone which is weird.but the tv won’t take my password. I’ve tried uninstalling the apps but that didn’t work either.help

Contributor

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3 Messages

2 years ago

I updated the app in the App Store.  The app logged me out after updating.  I tried to put in my login/password and all I get now is an error message " Technical Difficulties - We are having technical difficulties, Please try again after some time."  Well... some time has passed.  Several days this week and it is still not working.

 

I deleted the app and tried again but I get the same message.  

 

bcbsncjlj

ACE - Expert

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19.7K Messages

2 years ago

Nothing any of us can do here from this forum. Best for you to contact a rep using the chat.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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3 Messages

2 years ago

Ok, thank you for your response. 

Contributor

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3 Messages

2 years ago

I actually was able to solve this on my own.  Apparently, I needed to login through my Apple TV to accept the new user agreement.  Pretty lame but that got it working.  I should be able to accept the agreement on my phone too but it didn't give that option.

Tutor

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6 Messages

2 years ago

I don’t have an AppleTV.  I use Chromecast and it doesn’t work either.

Contributor

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1 Message

2 years ago

I am unable to sign into app after last update. Have exhausted all requests for help. Have done all of the obvious things like restart app, restart phone. I need help. None to be found!

bcbsncjlj

ACE - Expert

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19.7K Messages

2 years ago

Been reported 100's of time. Search of the forum would have give you information. There appears to be a issue with Apple devices and Chromecast. Contact support thru the chat and complain - last I heard there was yet a solution.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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2 Messages

2 years ago

I cannot log in to my account on my Apple TV. It keeps asking me for my log in then tells me it's not accepting it

 

bcbsncjlj

ACE - Expert

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19.7K Messages

2 years ago

Search the forums. Your not the first. 100's of threads on the issue with Apple devices and the new DTVN app just released.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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2 Messages

2 years ago

How do I fix it?

 

bcbsncjlj

ACE - Expert

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19.7K Messages

2 years ago

Did you find any solutions to match your situation?

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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1 Message

2 years ago

I can log in to the website but not the app plz help thanks

Contributor

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1 Message

2 years ago

The app is asking for my ID and password but doesn’t let me in to DTVNow

bcbsncjlj

ACE - Expert

 • 

19.7K Messages

2 years ago

Contact support using the chat. I think you need one of the new id's that AT&T has implemented. Depending on when you subscribed they have converted email addresses over to common id's.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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