Award for Community Excellence 2020 Achiever* *I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
While I can't tell you what the problem is, I can tell you that the problem is not universal. Both my ATV4Ks updated cleanly and are working well, and this is on a 12 Mbps. DSL line. Even running two streams I never see buffering.
Since Friday (asyoumentioned), I would say, depending on when you were watching, my ATV Service has been down several times, not for long, usually a hour. I assume with all the setbacks DTV Now has had lately, they are working server side live. But I’ve never had to reinstall, and you shouldn’t either.
They never give notice, but you can bet, if the guide view is pulsing, ... it going down.
Thanks for the replies. I haven't tried restarting the device, but I will give it a shot the next time it happens. I encountered the problem again last night when I opened the DTVN app. The exact phrasing is "Hmmm... This video is taking longer to load than it should. Thanks for your patience." I just learned today that I can force quit apps on my Apple TV. I will try that first (since that is what I do on my phone and tablet), and hopefully that will settle the issue. I'll report back soon.
So far, the buffering issues for me have been much less than the previous app version and when I streamed via wifi. I still get screen blackouts (which I consider buffering) that last 2-5 seconds while watching TV, but they don't last nearly as long.
Although this thread isn't about DVR, I have recorded and watched one show. Overall, it went well. The sound went out twice during the recording. I had to pause and rewind, in order to re-watch the scenes with sound. That's all I've experiences thus far.
You need to contact support using the chat. Not a thing we as users in this forum can do for you.
Award for Community Excellence 2020 Achiever* *I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Award for Community Excellence 2020 Achiever* *I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
I now have a working account with no more migration issue to deal with! I was chatting with a chat rep early this morning who had me to create a new account for the Go Big plan that I had. She then canceled my old account, issued a full refund, then reapplied my grandfathered plan to my new account. :Thumbs up
Same experience. I had 2 accounts and both started problem since 5/15/2018. I was was not able to log in. Many Chat sessions, and phone sessions did not resolve issue and always left with some empty promises that it would be fixed in 24 hours. After 2 weeks of frustration, Chat agent decided to setup completely new account and retired the other 2 accounts, gave me credit. And, everything works as charm. Why did they not do this before? I always suspected this would fix the issue knowing it cannot be that every new subscribers all had this issue.
Responses
Me_again
Contributor
•
1 Message
3 years ago
Downloaded update on phone and can't sign in.e-mail has changed and can't access old one
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bcbsncjlj
ACE - Expert
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19.7K Messages
3 years ago
Contact support using the chat.
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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ATTHelp
Community Support
•
140.8K Messages
3 years ago
Thank you for reaching out to us! Have you tried restarting your device? We are always working to improve on our services 🙂
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beww357
Master
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4.6K Messages
3 years ago
Even if your old email doesn't work for email any more it should still be usable as an ID, it's just a handle after all.
If you continue to have problems I'd contact chat.
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beww357
Master
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4.6K Messages
3 years ago
While I can't tell you what the problem is, I can tell you that the problem is not universal. Both my ATV4Ks updated cleanly and are working well, and this is on a 12 Mbps. DSL line. Even running two streams I never see buffering.
Your only option is to contact chat support.
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Anonymous
New Member
•
25.7K Messages
3 years ago
FWIW -
Since Friday (asyoumentioned), I would say, depending on when you were watching, my ATV Service has been down several times, not for long, usually a hour. I assume with all the setbacks DTV Now has had lately, they are working server side live. But I’ve never had to reinstall, and you shouldn’t either.
They never give notice, but you can bet, if the guide view is pulsing, ... it going down.
Overall No issues here, got no specific solution.
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djchavar
Contributor
•
2 Messages
3 years ago
Thanks for the replies. I haven't tried restarting the device, but I will give it a shot the next time it happens. I encountered the problem again last night when I opened the DTVN app. The exact phrasing is "Hmmm... This video is taking longer to load than it should. Thanks for your patience." I just learned today that I can force quit apps on my Apple TV. I will try that first (since that is what I do on my phone and tablet), and hopefully that will settle the issue. I'll report back soon.
So far, the buffering issues for me have been much less than the previous app version and when I streamed via wifi. I still get screen blackouts (which I consider buffering) that last 2-5 seconds while watching TV, but they don't last nearly as long.
Although this thread isn't about DVR, I have recorded and watched one show. Overall, it went well. The sound went out twice during the recording. I had to pause and rewind, in order to re-watch the scenes with sound. That's all I've experiences thus far.
0
0
dragokvm
Contributor
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2 Messages
3 years ago
I am able to log in to DirectTV website but when trying to login into the iOS app I get the “Subscription required “ message
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0
bcbsncjlj
ACE - Expert
•
19.7K Messages
3 years ago
You need to contact support using the chat. Not a thing we as users in this forum can do for you.
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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0
Weefree
Contributor
•
1 Message
3 years ago
Im having trouble signing in my account with my user name and password
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0
bcbsncjlj
ACE - Expert
•
19.7K Messages
3 years ago
Contact support using the chat.
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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0
dhudson1984
Teacher
•
15 Messages
3 years ago
I now have a working account with no more migration issue to deal with! I was chatting with a chat rep early this morning who had me to create a new account for the Go Big plan that I had. She then canceled my old account, issued a full refund, then reapplied my grandfathered plan to my new account. :Thumbs up
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0
KevinChan
Contributor
•
1 Message
3 years ago
Same experience. I had 2 accounts and both started problem since 5/15/2018. I was was not able to log in. Many Chat sessions, and phone sessions did not resolve issue and always left with some empty promises that it would be fixed in 24 hours. After 2 weeks of frustration, Chat agent decided to setup completely new account and retired the other 2 accounts, gave me credit. And, everything works as charm. Why did they not do this before? I always suspected this would fix the issue knowing it cannot be that every new subscribers all had this issue.
0
0