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Tutor

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3 Messages

Tue, May 15, 2018 11:37 PM

Locked out after upgrade

After updating app on Apple TV I can’t access account.  

Error code205.16

Responses

bcbsncjlj

ACE - Expert

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19.6K Messages

2 years ago

Try one. I certainly have nothing else to offer.

 

of course this is the new app with Apple devices. They have had tons of issues lately.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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1 Message

2 years ago

Downloaded update on phone and can't sign in.e-mail has changed and can't access old one

 

bcbsncjlj

ACE - Expert

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19.6K Messages

2 years ago

Contact support using the chat.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Brand User
ATTHelp

Community Support

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124.9K Messages

2 years ago

Thank you for reaching out to us! Have you tried restarting your device? We are always working to improve on our services 🙂

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
beww357

ACE - Master

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4.6K Messages

2 years ago

Even if your old email doesn't work for email any more it should still be usable as an ID, it's just a handle after all.

 

If you continue to have problems I'd contact chat.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
beww357

ACE - Master

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4.6K Messages

2 years ago

While I can't tell you what the problem is, I can tell you that the problem is not universal. Both my ATV4Ks updated cleanly and are working well, and this is on a 12 Mbps. DSL line. Even running two streams I never see buffering.

 

Your only option is to contact chat support.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Anonymous

New Member

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25.7K Messages

2 years ago

FWIW -

Since Friday (asyoumentioned), I would say, depending on when you were watching, my ATV Service has been down several times, not for long, usually a hour. I assume with all the setbacks DTV Now has had lately, they are working server side live. But I’ve never had to reinstall, and you shouldn’t either. 

They never give notice, but you can bet, if the guide view is pulsing, ... it going down.

Overall No issues here, got no specific solution. 

Contributor

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2 Messages

2 years ago

Thanks for the replies. I haven't tried restarting the device, but I will give it a shot the next time it happens. I encountered the problem again last night when I opened the DTVN app. The exact phrasing is "Hmmm... This video is taking longer to load than it should. Thanks for your patience." I just learned today that I can force quit apps on my Apple TV. I will try that first (since that is what I do on my phone and tablet), and hopefully that will settle the issue. I'll report back soon.

 

So far, the buffering issues for me have been much less than the previous app version and when I streamed via wifi. I still get screen blackouts (which I consider buffering) that last 2-5 seconds while watching TV, but they don't last nearly as long.

 

Although this thread isn't about DVR, I have recorded and watched one show. Overall, it went well. The sound went out twice during the recording. I had to pause and rewind, in order to re-watch the scenes with sound. That's all I've experiences thus far.

Contributor

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2 Messages

2 years ago

I am able to log in to DirectTV website but when trying to login into the iOS app I get the “Subscription required “ message 

bcbsncjlj

ACE - Expert

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19.6K Messages

2 years ago

Spoiler
 

You need to contact support using the chat. Not a thing we as users in this forum can do for you.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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1 Message

2 years ago

Im having trouble signing in my account with my user name and password

bcbsncjlj

ACE - Expert

 • 

19.6K Messages

2 years ago

Contact support using the chat.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Teacher

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15 Messages

2 years ago

I now have a working account with no more migration issue to deal with! I was chatting with a chat rep early this morning who had me to create a new account for the Go Big plan that I had. She then canceled my old account, issued a full refund, then reapplied my grandfathered plan to my new account. :Thumbs up

Contributor

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1 Message

2 years ago

Same experience.  I had 2 accounts and both started problem since 5/15/2018. I was was not able to log in.  Many Chat sessions, and phone sessions did not resolve issue and always left with some empty promises that it would be fixed in 24 hours.  After 2 weeks of frustration, Chat agent decided to setup completely new account and retired the other 2 accounts, gave me credit.  And, everything works as charm.  Why did they not do this before?  I always suspected this would fix the issue knowing it cannot be that every new subscribers all had this issue.

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