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Tutor

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3 Messages

Tue, May 15, 2018 11:37 PM

Locked out after upgrade

After updating app on Apple TV I can’t access account.  

Error code205.16

Responses

Tutor

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3 Messages

2 years ago

I get error code that says “oops something went wrong please try again later” for the last 2 days. Error code 50001-001

Contributor

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1 Message

2 years ago

Since updating the app on my apple TV I continually get this message. "Ready for an even better DIRECTV NOW experience? Sign in at directvnow.com/accounts/sign-in and follow the instructions.  Don't worry, you only have to do this once. [205.16].

Contributor

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1 Message

2 years ago

Same problem as well on regular and beta apps on iPhone, iPad and Apple TV 

Tutor

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2 Messages

2 years ago

I've noticed this an issue with the latest update too. I can no longer watch DIRECT TV NOW through  my iPhone. My wife has the previous version and it works just fine. The new update breaks chrome-cast support. The browser on my PC can no longer stream from the site either. Tried Firefox & Chrome 😞

Tutor

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4 Messages

2 years ago

I've got the same problem. 

Contributor

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1 Message

2 years ago

I'm locked out.  Put in correct pws several times...never worked...very frustrating.  called ATT...on phone for long time, no solution...said I have to CHAT with dtvnow...been waiting in chat forever!  no help...no solution...no tv!!!

Tutor

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4 Messages

2 years ago

Was very excited to use the new DTV-Now 2.0 App.  Sadly, not getting any TV on AppleTV and iPhone.  Get this error message # 3001-015.  "This program is not available in your current location.  Please select something else to watch"

 

What's up with this?  Anyone else experiencing the same problem?

Tutor

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2 Messages

2 years ago

Same issue with me.  The old app still works on my other Apple TV's but my one was updated and I cannot log in.  My ROKU's which I keep as back-up works fine with the exception that local channels have no disappeared.

Tutor

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2 Messages

2 years ago

Agree.  This is typical AT&T.  Sad

Tutor

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4 Messages

2 years ago

UPDATE --

After waiting for an agent for more than 30 minutes, I chatted with DTV-Now support who told me the following:

We are facing the issue from last night.

It was a ongoing issue for all the customers who having DIRECTVNOW services

Many of the customers are reaching us out regarding the same issue and we have already escalated it.

Please be rest assured, it will be resumed pretty soon.

We are continuously working to improve our product and have a number of improvements in the works!

While testing it was worked fine, After releasing it was huge issue for all the customers

At this point of time, We need your support

Our technical team is trying to fix it   Mostly it takes 24 hours for sure

UPDATE ON ETA  - By tomorrow by the end of the day . All the customers are able to stream the services.  For sure, at least 24 hours.

I requested a credit for the disruption in services and after some back and forth they gave me a $10 credit against my next bill.

 

Tutor

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3 Messages

2 years ago

Hopefully they get it figured out soon.

Contributor

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1 Message

2 years ago

I followed someone else’s advice and it worked. I logged in to my account on a desktop. Clicked on profile, click on user id edit, added 2 security question answers and changed my ID.

 

As soon as I changed my user id - I was able to log in with no problem. Hope this helps someone else.

Tutor

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4 Messages

2 years ago

Where do you even see create new ID? I do not see that option.  I only get the accounts overview page.  Please help if you get this

Contributor

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1 Message

2 years ago

I followed JN132's advice and it also worked for me.

 

I followed someone else’s advice and it worked. I logged in to my account on a desktop. Clicked on profile, click on user id edit, added 2 security question answers and changed my ID.

 

As soon as I changed my user id - I was able to log in with no problem. Hope this helps someone else.

Teacher

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11 Messages

2 years ago

The problem for some of us is, we can't even sign into the web interface. As soon as we enter our previously working DirecTV NOW user IDs, we're sent to a page that displays "Bad Request" and we can go no further.

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