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leishirsute

Teacher

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36 Messages

Mon, Jul 6, 2020 11:47 AM

Is there an faq about streams?

In the trial period for att tv now and have concerns about potential inconvenient stream handling. 
some questions:

when  is a stream opened: at app login, or when there is something actually being viewed?
how can i tell from my account how many streams are in use?
how can I close all streams from my account so I don’t have to try to figure out devices with open streams?
how do I close a stream?
how do I open a stream?
is there an faq about streams?
inconvenient stream management ability could be a deal breaker. 
please advise. 

Responses

Constructive

Employee

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12.6K Messages

a month ago

stream management is device specific , at&t provides 3 streams  what you do or your devices do are up to you to figure out

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Teacher

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36 Messages

If this is true that ATT leaves customers having  to "figure out" how to manage streams with very few tools to manage them, that is not very good service.

Is there even documentation on streams and how they are opened or closed?

Need tools to determine how many streams are active, to close all streams via the account, documentation on streams - all to help "figure out" how to manage them, instead of having to guess.

Can someone at least answer the question how a stream is opened or closed, or is that a guess to "figure out".

 

(edited)

Constructive

Employee

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12.6K Messages

look at it this way , say your water company provides you 3 separate streams of water, you connect your hoses to those 3 streams to the locations of your choice, would you expect the water company to give you a tool to monitor which stream is on when your hose has an on/off valve?

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Teacher

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36 Messages

That's a bad analogy because, unlike the water company who can't tell how many hoses are connected,  electronically, att is able to know how many streams are open and how to shut them off.  I would expect a tool that lets me know how many streams are open (something ATT is tracking to regulate usage), and a tool that lets me turn off all streams.

lydian

Professor

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2.7K Messages

a month ago

when  is a stream opened: at app login, or when there is something actually being viewed?

- when the app is running or web page is opened. It is not necessary to log out, only to close the app or web page

 

how can i tell from my account how many streams are in use?

- you can't


how can I close all streams from my account so I don’t have to try to figure out devices with open streams?

- this can only be done by contacting support via chat


how do I close a stream?

- close the app or web page


how do I open a stream?

- open the app or web page


is there an faq about streams?

- no

 

I managed to follow these rules for 3 years with good success. I only had to contact support twice to kill all my streams. The key is shutting down the app. It is not sufficient to simply turn off your TV.

 

Stream management was the least of my concerns. Bigger ones were lack of PBS, terrible on-demand, terrible DVR performance, frequent buffering and massive price increases.

Teacher

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36 Messages

Thank you for clarifying use of streams.  It's a much better answer than go "figure it out".

I am experiencing frequent buffering as well.

So I don't have to logoff the app to close the stream, just close the app.

Not sure what is meant by closing the app.

Please clarify and thanks for replying in more detail.

I don't like cloud DVR's because I often want to view recordings when traveling and hotels can't support the network load.

I use Playon dvr software to record videos from several sources to disk and it supports ATT TV NOW.  The nice feature is that it supports ad skipping at playback.

(edited)

lydian

Professor

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2.7K Messages

The best way to close the app is to back out to your device's home screen. If you see a prompt in the AT&T app about exiting, that's even better. Simply launching another app may not be sufficient, better to back out of the AT&T app.

 

My understanding of Playon is it uses your AT&T credentials to login into each individual network's app. Those sessions do NOT count as streams. But if Playon is actually launching the AT&T app in the background, that would count of course. But I don't think it works that way.

Teacher

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36 Messages

I'm pretty sure it counts as a stream when using Playon.  I hit maximum streams and had to exit Playon.

It's frustrating not knowing how to properly close a stream.  SO far, I've been logging out of the ATT TV NOW account on the device app, but would prefer not to have to do that each time.

lydian

Professor

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2.7K Messages

I've never used Playon. But can you not set it up to use the network apps instead of the AT&T app? It would be best to set it up that way since you never know when Playon will fire up and start recording.

 

I've also never had to log out to stop a stream. I'll log in and stay logged in for months or years.

 

My account was shared by at least 4 family members scattered across the country. They never logged out of the app either. And we rarely hit our 3 stream limit.

 

To exit a stream, hit the back button on your device's remote until prompted to exit the app. That will definitely close it.

Teacher

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36 Messages

That is good to know about the the streams and logging off.

 

Also, Playon has it's own app and logs into the ATT TV Now webpage behind the scenes to access and record videos.

lydian

Professor

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2.7K Messages

Unless you just want to live with 2 streams most of the time, I'd set up Playon differently. I wouldn't set it up to use ATTVNOW at all, rather each individual network "channel" using your ATT credentials. That way, it never uses an ATT stream at all.

 

You have a very unusual case. I think most people would simply use the built-in DVR. I've had no problem streaming from hotels.

Teacher

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36 Messages

Thanks for the suggestion.  I thought using the different channel logins would still use a Playon stream.  That's good to know that it doesn't.

 

It's nice to have the video file local, we've been able to watch videos on the laptops and tablets when the power is out and internet is not available.

lydian

Professor

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2.7K Messages

Luckily my power and internet rarely goes out. When it does, I can usually find something else to do besides watch TV.

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