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New Member

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1 Message

Mon, Jan 20, 2020 2:41 PM

HBO GO with ATT Unlimited Elite Plan

I have been trying to activate HBO GO since I switched to the elite plan. I go to ATTTVNow.com and follow the instructions to verify your mobile number for unlimited plan holders, and after I text the prompted word to 2885, the site says that I don't have access to hbo go on my account... I've tried signing into HBOGO.com throught ATT Wireless, ATT TV, ATT U-Verse, everything...

In the initial text I got after I upgraded my plan to elite, it said to activate my HBO GO account at att.com/myatt, but for the life of me, I don't see ANYWHERE on this site to activate HBO GO...

This is pretty ridiculous how many people have a problem logging into a service offered with their plan. What is the de facto way to get into HBO GO??!!?!?!? It should not take HOURS upon HOURS to login!

Responses

bcbsncjlj

ACE - Expert

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19.2K Messages

a month ago

You will need to contact support using the chat and report your issue to a support rep. No one here is able to fix the issue. Go to https://www.att.com/support/contact-us/att-tv-now to discuss with a support rep.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
mobilemax

Employee

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796 Messages

@bcbsncjlj this forum is AT&T Tv which is att.com/tv a newer, separate service from atttvnow.com and only in select markets.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
bcbsncjlj

ACE - Expert

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19.2K Messages

This post is under "Using AT&T TV NOW".

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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2 Messages

24 days ago

I’ve been trying for days waiting for technical support to contact me :/

So frustrating

bcbsncjlj

ACE - Expert

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19.2K Messages

Then I would go back. No one here is able to resolve it.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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2 Messages

just in case anyone else is searching this is what worked for me.

Online chat though ATTTVnow.com they need to set up an ATtvnow account up for you

Don’t chat through myatt.com they are very nice but couldn’t find a solution even when escalating to technical support. (Also trying to go through att watch app wouldn’t work) now I can either use atttv app or hbo go(choose att tv as provider not att wireless)

mobilemax

Employee

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796 Messages

@mzkitie this forum is AT&T Tv which is att.com/tv a newer, separate service from atttvnow.com and only in select markets.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.