ATTTVNOWHelp

Community Support

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2.2K Messages

Tue, Sep 13, 2016 5:52 PM

Having Trouble with your AT&T TV NOW Stream?

Streaming Device.jpg

A few things can impact your streaming experience and you have the power to fix many of them. Learn what affects your stream and things you can do about it

 

The speed you need

 

Heads Up: We recommend testing with one device using a wired connection. This will give you a better idea of your actual speeds. Your speed test should match up with your internet plan.

  • Wireless weakens over distance. If your bars are low on your device, improve your Wi-Fi.
  • Not all devices work the same. Test each device one at a time to see if one of them is using more speed that it should. 

 

Improve the Stream

 

If connecting wireless, there are several things that can be done to improve the signal, such as:

  • Changing the Wireless Channel: If you have AT&T Internet, check out how to change your Wireless Channel for NVG/Motorola and 2Wire/Pace)
  • Removing Environmental Interference: Speakers and other electronics can impact speeds. Take a look at this graphic for more information.
  • Reducing the number of devices: The more devices connected, the slower speeds can be.
  • Updating your plan: Have extra bandwidth to compensate for X-factors (additional devices, streams requiring more bandwidth). If you have AT&T service, log into your account at att.com to see what upgrades are available!

 

Tips to Speed up your Equipment

 

  • Scan for viruses.
  • Close all programs you are not using.
  • Clear your browser’s cache/cookies.
  • Make sure the Network Adapter is functioning properly (updated drivers).
  • Disable hardware acceleration for older computers/internet devices.
  • Reduce internet device's memory usage to have memory available for streaming.
  • Disable firewalls.

 

Happy Streaming!!

 

-ATTCustomerCare

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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ATTTVNOWHelp

Community Support

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2.2K Messages

3 years ago

Having trouble streaming AT&T TV NOW content? Is it cutting in and out? How about buffering? Check out our helpful hints on ways to improve your experience!

 

-ATTCustomerCare

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Teacher

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4 Messages

3 years ago

The problem is error 60 keeps coming up, but I am only playing one device.  

Tutor

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6 Messages

3 years ago

I have 60mbps down and 30 up.  My connection is solid and my android app gets error 40 after 5 to 10 min.  laptop stream on chrome is perfect, wired and wireless. android error 40 occurs on wifi and at&t 4g lte 4 bars .  I think you guys need some tweeking of the app for android or something.  

larrygardn

Scholar

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54 Messages

3 years ago

none of these are issues I am experiencing .. error 40 .. stream just stops and you have to press refresh to restart it .. sometime that wont even fix it ....  PS Vue is running just fine ! even on the same channel ..  

jjue1979

Teacher

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9 Messages

3 years ago

I also have problems with Error 60 on my Apple TV4 and iPhone 6s, and I am having problems with Error 40 on my Mac running Chrome.  Same channels on SlingTV on the same devices do not have this issue.

jjue1979

Teacher

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9 Messages

3 years ago

I also have been having problems with Error 6 while using only 1 stream on attempts with my Apple TV4 and iPhone 6s.  I have also had problems with Error 40 from time to time on my Mac running Chrome from time to time as well.  My Apple TV4 running SlingTV has not had these issues so far.

FotoDesign

Mentor

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16 Messages

3 years ago

Streaming Error 60 on Apple TV like every single Apple TV user. 

 

Restarted. Logged out. Logged in. What a mess. I paid for 3 months, not a beta.

 

 

ATTTVNOWHelp

Community Support

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2.2K Messages

3 years ago

Hi all,

 

Just a reminder, you only have 2 streams to use. If you attempt to use more than 2 devices or instances, you will see this error. If you are only using one device and seeing the error, there is a known issue and we are working on it,

 

-DIRECTVNOWCare

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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2 Messages

3 years ago

Directv Now Support,

 

I think what we are saying is that we are encountering error 60 while having only 1 stream which is within the tolerance. It is not what you are saying that we are streaming more than 2 devices. So please look into this matter as most of us are seeing this error without even streaming on 2 devices.

 

I've also been trying to reach a chat agent all day and its always busy. Directv Now is having a real customer service issue.

 

Please reply 

FotoDesign

Mentor

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16 Messages

3 years ago

Directv support is trying to make it look like user error, I guess.

FotoDesign

Mentor

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16 Messages

3 years ago

DirectTV support is also marking their canned post as a solution, when it offer no help at all to anyone. It solves nothing and is self-serving.

MTASPA

Mentor

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15 Messages

3 years ago

Just a reminder, we thought your app would work.  It is horrible.

Teacher

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9 Messages

3 years ago

Why is it limited to two streams? Even PlayStation Vue allows five streams. Do you want to compete or just exist?
MTASPA

Mentor

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15 Messages

3 years ago

They can't even make one stream work and you want 5?  

Teacher

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3 Messages

3 years ago

Someone at ATT needs to be reprimanded for this crappy launch! And don't blame the users internet speed! Sling TV, NetFlix, Hulu are all working just fine, but not DirecTV Now (rename it to DirectTVMaybeLater!!)