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Contributor

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1 Message

Sat, Dec 8, 2018 4:38 PM

Excessive Data Usage with Direct Tv Now

I got direct tv now about a month ago, and my data usage has gone through the roof! I am just watching mainly local channels, have AT&T wifi/internet service, and T-Mobile phone service and have gone over my monthly limit of 1TB with one week left on this month's service!! Is this normal? 

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ATTHelp

Community Support

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133.6K Messages

2 years ago

Hey there, @SuzyQ1953!

 

Internet download speed can affect your viewing experience. We suggest these internet download speeds for each stream:

  • When connecting at home with a Wi-Fi or wired connection, speeds of 12Mbps or more deliver the best quality. 
  • Using your mobile data to stream? We think 150Kbps to 2.5Mbps are ideal speeds for standard-definition and 2.5 to 7.5Mbps are best for high-definition quality.

Higher quality video settings use more bandwidth than lower quality ones. If your provider caps your bandwidth or data, change your video quality settings  to low or medium. Let us know if you have any further questions, we're here to help!

 

Frank, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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2 Messages

2 years ago

My internet provider caps my data at 1,000 GB per month. To avoid exceeding this limit I'd like to adjust video quality from a high-quality to a moderate-quality setting.  Please provide directions for this video quality adjustment.  Thanks.

Tutor

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6 Messages

2 years ago

I switched to AT&T Unlimited plan and when coupled with Direct TV Now got a great deal. I use over 1,000 GB each month easily since cutting the cord to cable TV and am still saving money overall. Also when a TV is not in use I put the Fire Stick to sleep to cut down on useage.

drt041752

Teacher

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26 Messages

2 years ago

Moeman55,

 

I was an early adopter of DTVN since launch.  I purchased the GO Big promotion which has been for the most part a good deal barring the early issues.  Until recently, the service has been very good.  About a month ago our TV while watching DTVN flickers on and off constantly.  We had AT&T out to look at the service and they said everything looked fine on their end but ended up changing out the modem as before this cured the issues with our (AT&T 75) internet service.  Our internet download and upload speeds vary wildly anymore.  They tried blaming it on our "intranet" as we do have our own Apple airport / Airport Extreme and modems to push / amplify the signal as well as privacy and storage.  We have not added anything additional to our system since this issue started in the last month.  The TV blinks on and off sporadically and seems to match the download / upload signal I read on "Speedtest".  Currently, it reads 65 mbps download and 8.44 mbps upload.  As I mentioned AT&T replaced the modem, we have AT&T 75 speed internet, digital home phone and stream DTVN through an Apple TV device.  My TV does not flicker on and off watching TV on my "mylar" antennae for local TV channels.  We have not added anything to to our "system" before this issue started occurring.  "Speedtest" varies sometimes as much as 10 - 20 mbps performing one test to the next.  Any suggestions would be appreciated as we can't even watch DTVN with the constant flickering on and off.  Thank you in advance!

Contributor

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2 Messages

2 years ago

how do I change the video quality settings on Direct TV Now?

bcbsncjlj

New Member

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19.7K Messages

2 years ago

There are no options within the app.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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