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Tutor

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2 Messages

Fri, Jul 21, 2017 10:16 PM

Error Code Ref #1006

Getting error "Tick-Tock, your clock settings aren't correct. Tip: Ensure device date and time settings are accurate to continue watching"

I have made sure the device time is correct, cleared the cache, done several restarts of FireTV and still DIRECTV now goes to this error after it pulls up the guide with correct time and shows. Any help is appreciated.

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Accepted Solution

Official Solution

Tutor

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2 Messages

3 years ago

I had to do a factory reset of the FireTV box to resolve the issue.

Contributor

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1 Message

3 years ago

Go to settings on the Amazon TV Stick. Manage Installed Applications - choose Direct TV Now and clear data and clear cache

 

bcbsncjlj

ACE - Expert

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19.7K Messages

3 years ago

Have you attempted to re-install the app yet?

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
bcbsncjlj

ACE - Expert

 • 

19.7K Messages

3 years ago

There you go. Glad you were able to resolve.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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2 Messages

3 years ago

all i had to do is clear the data in the direct tv app and then it worked fine!

Contributor

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2 Messages

3 years ago

didn't do it for me , still doing tic-toc 

Contributor

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2 Messages

3 years ago

did a factory reset to no avail !!!

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