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ATTTVNOWHelp

Community Support

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2.2K Messages

Fri, Nov 4, 2016 5:29 PM

Does Your Wi-Fi, Fly? Improve Your Streaming Experience

Having trouble with your AT&T TV and AT&T TV NOW stream? Are you experiencing pixelation and buffering? Has your WI-Fi or internet been going in and out? Are you losing service? We have some helpful tips that should improve your streaming and internet experience. Click here for PC/ Browser Troubleshooting.

 

Bad Modem Environment Can Cause:

 

  • Streaming pixelation and buffering
  • Slow wired and wireless speeds
  • Loss of service
  • Modem Resets

 

SlowPic4.png

Electronics, speakers, surge protectors, and location of the modem can impact speeds and in turn affect your streaming experience. Speakers are a major source of interference because of the magnet inside. If your environment resembles the image to the left, there is a good chance your services are being effected. Surge protectors can also cause resets. Plugging the modem into a wall outlet can resolve this.

 

 

 

 

 

FastPic4.png

 

Proper Modem Environment Can:

 

  • Improve your streaming experience
  • Improve Wireless Speeds
  • Improve Wi-Fi signal distance
  • Prevent drops of service (TV & Internet)

 

We recommend:

 

  • Keeping the modem free and clear of electronics
  • Moving the modem off the floor and placing it on a hard surface
  • Plugging U-verse equipment into a wall outlet
  • Having the modem out in the open for proper air circulation
  • Update your Wi-Fi settings and test different channels
  • Make sure the device that is away from electronics. If you are using a Fire Stick or Apple TV, what affect the modem will affect those devices.

 

Did you know your internet plan and # of devices can affect your stream? Check out our help article here to learn more. Still having streaming issues? Check out this article for more troubleshooting information.

 

-ATTCare

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

2 Attachments

Responses

markcling

Mentor

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37 Messages

4 years ago

Anyone feel like they're wasting their time here? You would think that after hundreds of the same type of complaints they could at least be honest with us instead of posting the same links to the same "solution" that just verifies what we already know. After providing the link they mark it as "Soved"? GGGGGGGGGRrrrrrrrrrrrrrrrrrr!

dj4uofa

Scholar

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104 Messages

4 years ago

Yeah everyone on here with DTVNow streaming issues says that Netflix, Hulu, HBO Go/Now, etc, all stream HD content fine without pixelation and such. It's clearly then DTVNow that is the issue as a service, not the wifi set up. While the wifi set up may be an issue, if all those others services do fine then the wifi is not the issue. The DTVNow streaming issues have clearly not been solved. 

mbze430

Mentor

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38 Messages

4 years ago

when your LAN wired PC is buffering and losing HD, you know there is something wrong with the provider and not WIFI

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