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J

New Member

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2 Messages

Wed, Feb 19, 2020 3:11 AM

Disney Now app not accepting At&t login

I am trying to login to the Disney Now app on my daughters Fire tablet and it is giving me the error " You are not authorized to access this website, try again." But my at&t login works just fine and we have disney in our tv package.

Responses

bcbsncjlj

ACE - Expert

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19.7K Messages

8 months ago

Just a note - the Fire tablet is not a supported device. That being said it does not mean that it want work.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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2 Messages

@bcbsncjlj I get the same error when I try on my iPhone.

bcbsncjlj

ACE - Expert

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19.7K Messages

Working fine for me using Roku, Fire Stick, PC, and android phone. Was able to install app and authenticate using AT&T TV as provider I deleted and then reinstalled with no issues on all devices. .

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
mobilemax

Employee

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796 Messages

8 months ago

Hello,

This has been going on for a while, see this post: https://forums.att.com/conversations/using-att-tv-now/disney-now-issue/5df0271ebad5f2f606aa9520

And here:

https://forums.att.com/conversations/watching-directv/disney-now-issue-directv/5df02cafbad5f2f606f802c2

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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