Directv Now login not working for NBC Sports app
I live in Washington DC and currently have the Live a Little package, which specifically includes NBC Sports Washington. However, when I attempt to login to the NBC Sports app using my Directv Now credentials to watch local Washington sports, I always get an error telling me that this channel is not part of my subscription. I receive the same error whether attempting to login through my Apple TV, my desktop computer, or my phone.
I have contacted Directv Now customer service via the chat twice now -- once last May and then again last week. Both times they assured me the problem would be resolved, but I received no follow-up and the problem has still not been addressed.
Does anyone know what might be causing this or have a potential solution? It seems to me that Directv Now should not be offering channels that users cannot actually access.