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Tutor

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3 Messages

Mon, May 7, 2018 9:22 PM

DIRECTV NOW DVR for Roku Streaming Devices

What is the current update on the availability of DIRECTV NOW DVR App for Roku Streaming Devices? When can I expect an upgrade? I’ve been waiting much too long & have to decide if I will stick with DVTN or switch to another provider with DVR feature.

Responses

Tutor

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4 Messages

2 years ago

All the update did for me was cause more buffering and sometimes says It lost Internet connection. takes a while for the guide to show up if you're scrolling through it fast. I thought the new layout would use less bandwidth, but seems like I have to use more Internet to stream than before. 

Contributor

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1 Message

2 years ago

Guide doesn’t work. Menus don’t work. Can’t change channels with left/right arrows. I’m basically paying for one channel right now. Using a 4210.

Tutor

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4 Messages

2 years ago

I thought the same thing, but this is where directv now help from twitter sent me lol. The chat was of no help either, just gave me a $5 credit and said bye.

bcbsncjlj

ACE - Expert

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19.7K Messages

2 years ago

So support sent you to a user community forum for assistance? Wonderful. That person needs to be fired!

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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4 Messages

2 years ago

Yes, I went to complain and sent me this link saying they could better help
with my problem. I just wanted a refund.
bcbsncjlj

ACE - Expert

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19.7K Messages

2 years ago

Really funny.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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9 Messages

2 years ago

Be careful..when my 2 tv's were upgraded to directvnow with cloud dvr, my Fort Myers, FL channels switched to Philadelphia, PA channels.  I could not longer watch my local news.

Tutor

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9 Messages

2 years ago

I agree.  Our smart TV and our ROKU TV both started having streaming problems with the new update

BoardmanBear

Scholar

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177 Messages

2 years ago

DTVN is working great on my eathernet tethered roku 3 with 15 mbps speed.

Contributor

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2 Messages

2 years ago

I had the same problems, but they do not admit they have a problem.  I solved the problem canceled my account and now I am  o Hulu.  

Tutor

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4 Messages

2 years ago

I am an ATT landline, wireless, internet, Uverse, DirecTV and DirecTV Now customer.  ATT makes it impossible to login.  They reject my user ID and password because they say it is incorrect or my all access info doesn't work.  I will leave ATT as soon as I can.  In addition, the customer support is non existent.

BoardmanBear

Scholar

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177 Messages

2 years ago

Did you sync your dtvn and att accounts? If not, you have to do that and sign in with your att user ID and new password after the accounts are synced. Im using a roku 3 and totally agree that dtvn is far superior in pic quality and functionality. I was a PS Vue subscriber for a year and a half then jumped to DTVN late last year and never looked back.

Tutor

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3 Messages

2 years ago

I've had issues with my password related to MyAT&T and DirecTV Now however my chat agent was able to straighten everything out. Try Chat if you haven't already done so.

Tutor

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9 Messages

2 years ago

Chat was worthless I did 2 times with 2 different people. It took a total of an hour and a half of my time and I still have my problem unresolved. If you read the att forum for ‘lost my local channels” you will see that this is not an isolated problem , it effects a lot of people. The problem for everyone effected by it occurred when you upgrade to the cloud DVR version of DTVN. It is imbedded in the software. Our internet provider confirmed our location is set correctly. It shows correctly on our settings on our tv and yet we live in fort Myers fl but receive local channels from Philadelphia. ATT does not provide quality customer service for their streaming customers. They don’t even read the forums or they would know that this problem is widespread and is imbedded in their software. In desperation I am going to call my senator. Maybe he can contact the executive office and get this problem resolved for everyone

Tutor

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9 Messages

2 years ago

What do I need to do to sync the accounts and which accounts am I supposed to sync?

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