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Contributor

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1 Message

Fri, Jun 8, 2018 11:32 PM

Directv now app. Not working properly

When I open the app on our roku it comes up but no channels will actually play. When I change the channel,  it gives me error code 50001-001. I restarted the roku, made sure it was up to date, and uninstalled and reinstalled the app with no success. The last time I reinstalled it it stopped starting up  fully at all.

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Brand User
ATTHelp

Community Support

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128.1K Messages

2 years ago

Hello, please check on the firmware version or restart the Roku >press home(get out of any app or menu)>Select setting press ok>Select system press ok>Select About press ok>Software version is displayed above. use the link below as well:

 

https://forums.att.com/t5/Watching-DIRECTV-NOW/DIRECTV-NOW-DVR-for-Roku-Streaming-Devices/td-p/5510863#M18721

 

FizzA

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Tutor

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7 Messages

2 years ago

What about Samsung tv having same proble, gone through troubleshooting but still stuck. Was working yesterday but today decided to f w me

 

dtv now no workee 

Tutor

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8 Messages

2 years ago

On my iMac, I'm getting message that they couldn't play content at this time, to restart app and sign in again. After doing that, and also restarting computer, I still can't get anything to play.

 

Any one else have these problems, and what is the remedy?

Contributor

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1 Message

2 years ago

I been having this issues on my iMac and MacBookPro for at least a month. I have tried all the troubleshooting steps, tried it on Safari and chrome to no avail. 

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