Tutor
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2 Messages
Direct TV Now Streaming Issues for Over 4 Hours
Currently my DIRECTV NOW account does not work. I keep getting the error message 50001 Dash 001. I have been waiting for help via the chat system for over an hour. This issue with being unable to view content has been an issue since zero 800 this morning and now it is almost 1200. So in essence I have been without service for four hours and counting. I have been with DIRECTV for over 10 years. I do not feel like I am being treated as a valued customer. I would like the time that I have been without service compensated via my next billing cycle. Meaning I want the hours that I’ve been without service to be deducted from my overall billing statement. I want DIRECTV now to ensure that this does not happen again. I would also like DIRECTV NOW to establish a customer service number that can assist individuals who are not savvy with the Internet or do you not want to have to wait for hours and hours on end for a chat response. I will use other avenues via Facebook and Twitter which my friends and family members have many followers to post how horrible the service has been with your company if this is not resolved in an appropriate manner. I am giving you guys an opportunity to fix your wrongs .
v/r,
Responses
MichaelXZY
Contributor
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1 Message
2 years ago
This has started happening to me on my Apple TV 4K. It is only happening on one of my three devices.
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wendan
Contributor
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2 Messages
2 years ago
I'm getting message "Well...that was unexpected. Looks like we ran into some trouble loading this content. Please try again in a bit." I'm not even getting the guide to appear at all. I've deleted the app off of my Sharp Roku tv and re-installed. Did not help. Started out buffering a lot, and then it stopped altogether.
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slynky1965
Contributor
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1 Message
2 years ago
Service is down. Help.
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bcbsncjlj
ACE - Expert
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19.9K Messages
2 years ago
Your lucky. Everyone is done all over the country. Don't get out of the Roku!
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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bcbsncjlj
ACE - Expert
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19.9K Messages
2 years ago
When they resolve the issue and no one knows what the issue really is. Mean time, use the networking apps with your DTVN credentials to view content.
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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bcbsncjlj
ACE - Expert
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19.9K Messages
2 years ago
There are reports of technical issues going on with the service. DownDetector reporting many customers are down.
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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bcbsncjlj
ACE - Expert
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19.9K Messages
2 years ago
There are reports of technical issues going on with the service. DownDetector reporting many customers are down.
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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bcbsncjlj
ACE - Expert
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19.9K Messages
2 years ago
There are reports of technical issues going on with the service. DownDetector reporting many customers are down.
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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mik3484
Contributor
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2 Messages
2 years ago
Maybe time to SLING!!!!
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jlwill24
Contributor
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1 Message
2 years ago
I'm having thr same issue. I can get the content to load on my phone but it won't load on my TV. I use a Roku device.
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lasvegas206
Teacher
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13 Messages
2 years ago
Blank guide here in Las Vegas NV at 11:50 PT.
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Cincy070805
Contributor
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2 Messages
2 years ago
Keep getting
something went wrong please try again
i have these things still not working
1. Deleted app and reinstalled.
2. Unplugged everything
3. Restarted internet and then deleted and reinstalled app again.
I don’t understand why there is not service.
This is getting annoying.
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Cincy070805
Contributor
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2 Messages
2 years ago
I am getting nothing on either tv or my phone to work
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ZukeyB
Teacher
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19 Messages
2 years ago
This is it for me. AT&T is the worst company ever incorporated on the face of the Earth. They are trying to drive off their customers for some nefarious reason. First they cut the packages while charging more. Now they are denying service that we've paid for. Their app constantly throws glitches. Their customer service chat has NEVER worked on any of my devices. I'm done. I'm denying them access to rebill me tomorrow and replacing these worthless people with Philo + YourTube. Run as fast as you can away from all AT&T products!
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readytoquit
Contributor
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1 Message
2 years ago
I have a 55" TCL roku hdtv and roku ultra boxes on different hdtv's I also have direct tv now on my phone.
nothing is working. and yes my bill is paid
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