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Tutor

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2 Messages

Sat, May 11, 2019 7:05 PM

Direct TV Now Streaming Issues for Over 4 Hours

 Currently my DIRECTV NOW account does not work. I keep getting the error message 50001 Dash 001. I have been waiting for help via the chat system for over an hour. This issue with being unable to view content has been an issue since zero 800 this morning and now it is almost 1200. So in essence I have been without service for four hours and counting. I have been with DIRECTV for over 10 years.   I do not feel like I am being treated as a valued customer. I would like the time that I have been without service compensated via my next billing cycle. Meaning I want the hours that I’ve been without service to be deducted from my overall billing statement. I want DIRECTV now to ensure that this does not happen again.   I would also like DIRECTV NOW to establish a customer service number that can assist individuals who are not savvy with the Internet or do you not want to have to wait for hours and hours on end for a chat response. I will use other avenues via Facebook  and Twitter which  my friends and family members have many followers to post how horrible the service has been with your company if this is not resolved in an  appropriate manner.  I am giving you guys an opportunity to fix your wrongs .

 

v/r,

 

 

Responses

Contributor

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1 Message

a year ago

Content will not load on any device keep getting error messages

Contributor

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1 Message

a year ago

I am trying to access Directv Now and I am only getting the Audience Channel.  Can't seem to do anything else.

bcbsncjlj

ACE - Expert

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19.6K Messages

a year ago

There are reports of technical issues going on with the service. DownDetector reporting many customers are down.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
bcbsncjlj

ACE - Expert

 • 

19.6K Messages

a year ago

There are reports of technical issues going on with the service. DownDetector reporting many customers are down.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
snafu34

Scholar

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90 Messages

a year ago

I don't think it is your system -   many of us are down this morning. 

bcbsncjlj

ACE - Expert

 • 

19.6K Messages

a year ago

There are reports of technical issues going on with the service. DownDetector reporting many customers are down.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
bno25ab

Guru

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484 Messages

a year ago

DirecTV now is down at the moment. 

Just checked on Downdetector website. It’s been an hour now, both in New York and Florida and I guess other regions according to Downdetector. 

On my ROKU I only got one channel showing Audience and nothing else works e.g. guide. 

On FireTV Stick it doesn’t even load. 

 

bcbsncjlj

ACE - Expert

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19.6K Messages

a year ago

Someone needs to keep subscribers aware of the issue. Sure not DTVN!

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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1 Message

a year ago

Me to. In Amarillo Tx

Contributor

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2 Messages

a year ago

I also can't get anything but Audience.  I have deleted the App on Roku and restored it, but it is still the same - nothing is functioning except Audience

Contributor

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1 Message

a year ago

Hi. I am having trouble watching DIRECTV Now. It seems to be frozen and not going from one channel to another. I rebooted the Roku, reinstalled the app and did everything I could to resolve it but it is not getting resolved. There is no customer service number to call either. If I don’t hear from you soon I am going to cancel the membership.

Contributor

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2 Messages

a year ago

Is there problems with directtv now today

Contributor

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2 Messages

a year ago

I have tried everything including removing the App on Roku and adding it back, but nothing has helped

Contributor

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1 Message

a year ago

both tvs showing same error message - restarted my internet service - rebooted apple tv - deleted app on tv - reloaded app and still get the same error message. No error on user name or password.

Vince

Contributor

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1 Message

a year ago

I'm having similar issues on different platforms:

I only get the Audience channel with ROKU. I can't change channels or view the Guide or My Library.

I have the same issue with AppleTV, but I get a different channel (FoxNews, the last channel I was watching last night).

When I use  DirectvNOW on a PC or Android I get the "Oops.." or "Something went wrong" error messages. And I can't view ANY channel.
I even get "try again later".

So when they ask me to pay my bill I should say "try again later"?

 

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