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Tutor

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2 Messages

Sat, May 11, 2019 7:05 PM

Direct TV Now Streaming Issues for Over 4 Hours

 Currently my DIRECTV NOW account does not work. I keep getting the error message 50001 Dash 001. I have been waiting for help via the chat system for over an hour. This issue with being unable to view content has been an issue since zero 800 this morning and now it is almost 1200. So in essence I have been without service for four hours and counting. I have been with DIRECTV for over 10 years.   I do not feel like I am being treated as a valued customer. I would like the time that I have been without service compensated via my next billing cycle. Meaning I want the hours that I’ve been without service to be deducted from my overall billing statement. I want DIRECTV now to ensure that this does not happen again.   I would also like DIRECTV NOW to establish a customer service number that can assist individuals who are not savvy with the Internet or do you not want to have to wait for hours and hours on end for a chat response. I will use other avenues via Facebook  and Twitter which  my friends and family members have many followers to post how horrible the service has been with your company if this is not resolved in an  appropriate manner.  I am giving you guys an opportunity to fix your wrongs .

 

v/r,

 

 

Responses

bcbsncjlj

ACE - Expert

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19.7K Messages

2 years ago

Issues with Roku also.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
bcbsncjlj

ACE - Expert

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19.7K Messages

2 years ago

There seems to be some technical issues going on with the service. DownDetector reporting customers are down.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
bcbsncjlj

ACE - Expert

 • 

19.7K Messages

2 years ago

There seems to be some technical issues going on with the service. DownDetector reporting customers are down.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
bcbsncjlj

ACE - Expert

 • 

19.7K Messages

2 years ago

There are reports of technical issues going on with the service. DownDetector reporting many customers are down.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
mozartman

Teacher

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16 Messages

2 years ago

Yes. I got the same problem.

Teacher

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11 Messages

2 years ago

The guide isn't loading for DirectTVNow.  Tried uninstall & re-install app, didn't work either.

Contributor

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2 Messages

2 years ago

When should we see a credit on our bill for this?

Contributor

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1 Message

2 years ago

Well, that was unexpected.
Looks like we ran into some trouble loading this content. Please try again in a bit.

I have gotten this message on my computer and TV.  I have tried reloading the app and attempted to sign in 4 times, still, this message (above) appears.  We are on a 5 day trial, and sure hope this is not going to happen all of the time! 

bcbsncjlj

ACE - Expert

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19.7K Messages

2 years ago

Just login to your account and look for the credit to appear!

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
bcbsncjlj

ACE - Expert

 • 

19.7K Messages

2 years ago

There are reports of technical issues going on with the service. DownDetector reporting many customers are down.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
bcbsncjlj

ACE - Expert

 • 

19.7K Messages

2 years ago

Stop wasting your time. There are reports of technical issues going on with the service. DownDetector reporting many customers are down.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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2 Messages

2 years ago

I find myself adapting more and more to local antenna and other streaming service.  Won't belong and I won't find a need for Directv Now service.  

 

When should we see a credit on our bills for this?

Teacher

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11 Messages

2 years ago

Thanks for the response

 

Contributor

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1 Message

2 years ago

HAHA... Ya I am not going to hold my breath...

Contributor

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1 Message

2 years ago

All I'm getting is  “Hmm....something went wrong. Please try again.”.  I unistalled and reinstalled and still getting the same message.  You'd THINK DirecTV Now would post a message on Facebook or elsewhere that this problem is being looked into, or SOMETHING.  DirecTV Now's customer service is LOUSY!!

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