Visitor

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2 Messages

Mon, Mar 30, 2020 4:29 PM

Content Not Authorized Problem

I get the "Content no Authroized" message about every 5 minutes using my AppleTV device, only when watching AT&T TV. No problems on another TV using a ROKU. This just started about a week ago,

Anyone have a solution - other than dumping AT&T TV?

Responses

Brand User
ATTHelp

New Member

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119.7K Messages

2 months ago

Hello, @ascharf

 

Thanks for reaching out, we can help with this. When you see content not authorized, it's usually because you are trying to access content not included for your line up. Since this is happening on one device, but not another. Respond back with the error code located in the lower right corner of the screen when you see the message, the package you currently have with us and channel or channels this is happening on. One test you can do is select the same channels on each device to see if you can replicate the issue on the other device. Tell us the results.

 

Charles O. Community Specialist 

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Visitor

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2 Messages

I removed and then re-installed the AT&T TV app on my AppleTV box. That seemed to solve the problem. There was no problem using my Roku.

Brand User
ATTHelp

New Member

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119.7K Messages

Hey, @ascharf!

We're glad that you have your smooth streaming back on your Apple TV. Please don't hesitate to reach out if you need any future assistance. Thank you for choosing AT&T! We appreciate your business. 

 

Mike, AT&T Community Specialist 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.