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Visitor
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2 Messages
Content Not Authorized Problem
I get the "Content no Authroized" message about every 5 minutes using my AppleTV device, only when watching AT&T TV. No problems on another TV using a ROKU. This just started about a week ago,
Anyone have a solution - other than dumping AT&T TV?
Responses
ATTHelp
Community Support
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147.8K Messages
a year ago
Hello, @ascharf
Thanks for reaching out, we can help with this. When you see content not authorized, it's usually because you are trying to access content not included for your line up. Since this is happening on one device, but not another. Respond back with the error code located in the lower right corner of the screen when you see the message, the package you currently have with us and channel or channels this is happening on. One test you can do is select the same channels on each device to see if you can replicate the issue on the other device. Tell us the results.
Charles O. Community Specialist
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Ccuttino
New Member
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1 Message
a month ago
Im having this same issue for a channel (ESPN) that i have included in my package.
No error code appears when this screen comes up.
This is happening on both my apple tv devices.
If I change the channel then the "Your video cant play because your offline. Please ensure you have an internet connection and try again. code: 10001-002" pops up. Even though I have a good connection.
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