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New Member

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1 Message

Thu, Jan 9, 2020 5:16 AM

Commercial Break in Progress

I started originally with Direct TV Now in December 2016 when it came out. The last several months I get a screen that says commercial break in progress with very annoying music. This is happening more and more frequently. I have seen this cut off an actual commercial. The music is becoming so annoying. Over and over again almost every commercial break. I know others have complained about this as well. This can't be a long term plan here right? If there are commercials coming through from the network why not let those go through?

I have seen other responses saying it may be the device. This does this to me on my Apple TV 4, Roku, Fire TV and in any web browser I pick. On Apple TV I have uninstalled the app and re-installed, this makes no difference.

Responses

Brand User
ATTHelp

Community Support

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127.4K Messages

7 months ago

Good evening @m8219, 

 

 

Thanks for reaching out! The screen you are running into are ad replacement screens that take place of ads that are unable to be streamed in specific areas.

 

We apologize for any inconveniences. If there is anything else we may assist you with please let us know.

 

 

 

KristinA AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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1 Message

that should be considered a lie AT&T. Why do commercials show in those same spots on DirecTV or ATT TV but not ATT TV Now? There's no lack of ad space, so come up with a different reason, please. 

Air the same commercials you air for the same market on ATT TV for ATT TV now subscribers. It makes no sense why you would do anything different.

New Member

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1 Message

3 months ago

This MUZAK is THEE most annoying thing on the planet.. and it keeps happening. It only goes away when you change the channel and come back. Doesn’t seem like it has to do with ads. Hulu Live doesn’t have this issue I hear.. why should I keep paying too much money to be annoyed every single commercial break?????

New Member

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1 Message

3 months ago

Stop showing this commercial every single break. Spend less money in advertising and more in customer service!
bcbsncjlj

ACE - Expert

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19.6K Messages

If you can not handle it them change services. I just tale BRB if it is annoying.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
egrisard

Tutor

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14 Messages

a month ago

Having the same problem with Roku, I've found that if I press the pause button twice that annoying commercial music is replace by the actual commercial.  It may take more than a couple of pauses but you at least feel you're doing something other than contemplating something disastrous. Maybe it is the Roku cause I'm having problem setting up CC where its livable...this cord cutting business has its pitfalls after 20+ years with DirecTV.  But ya gotta smile and enjoy the lower bill while figuring out the other problems. 😉

New Member

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1 Message

19 days ago

Ok.  I can confirm it’s not the device you are streaming.   I recently switched to AT&T when they brought fiber to my neighborhood.  With it, we got AT&T TV and on many channels this annoying ad (same pic, same music) plays over and over ....and over and over again.  Super annoying.  And we have the AT&T provided tv boxes.   We still get these all the time.  It’s not a regional thing because the blocked commercials play on literally any other TV service.   Is it possible AT&T  TV is still so small-time that they can’t sell enough commercials to fill up all the slots?  (One of their onsite AT&T local technicians actually floated that idea to me). 

Super disappointed at this point. 

New Member

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1 Message

11 days ago

This has to be the most annoying thing I have ever encountered with a tv service. This "commercial break" is a joke if I turn the channel and turn it back it goes to a regular commercial, one time i let that "commercial break" thing run and it lasted 25 min it would not go away and i went to change the channel and go back and my show was about over. When is this going to be taken off because it is the most annoying thing when i have to change channels and go back to see my show or regular commercials. NO rep will tell me the truth on why this happens. And i have the actual cable box . 

 

Ive called so many times and never got an answer.

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