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Contributor

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1 Message

Fri, Nov 22, 2019 10:51 PM

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Commercial Break in Progress

Lately we are getting the AT&T Commercial Break in Progress constantly!  We have to go up or down a channel most times to get the program back.  Any ideas why this is happening?

 

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ATTHelp

Community Support

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144.2K Messages

a year ago

Hi, @Mjmaher01

 

Thanks for reaching out, we want to get to the bottom of this. Please tell us what device you are using to stream with and how often you see this interruption. Let us know if it's localized to a single channel or not. If it is, please relay the name of the network in question. 

 

Charles O. Community Specialist 

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New Member

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1 Message

This has been happening to me almost every commercial break and doesn’t matter what station I am watching. I am using an Apple TV 4K. I see the image below instead of commercials and it plays the same annoying tune over and over. If I switch the the next station and go back it will return to the commercials most of the time and then go back to the image.

I have also noticed that sometimes the stations commercials are replaced with other commercials that play over and over. Assume this is another way for AT&T TV to make some advertising cash. Either way it is really annoying.

Contributor

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1 Message

a year ago

I have been experiencing this lately more frequently.  I'm ok with the reasoning the breaks occur but it seems like it gets stuck.  I let it go on purpose one day and it stayed on that commercial break in progress with that same music that i hear in my sleep for 28 minutes solid.  Getting kind of tired of this and may go back to cable TV competitor.  I don't want a satellite dish attached to my house, Uverse has gotten worse and expensive.  I thought direct now was going to be the savior but its starting to be awful too.

egrisard

Tutor

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14 Messages

Having the same problem with Roku, I've found that if I press the pause button twice that annoying commercial music is replace by the actual commercial.  It may take more than a couple of pauses but you at least feel you're doing something other than contemplating something disastrous. Maybe it is the Roku cause I'm having problem setting up the CC where its livable...this cord cutting business has its pitfalls after 20+ years with DirecTV.  But ya gotta smile and enjoy the lower bill while figuring out the other problems. 😉 

New Member

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1 Message

4 months ago

AT&T needs to do something about the ridiculous frequency and length of the Commercial Break in Progress breaks.  Frankly, I’d rather see ads than this annoying window and single ad that plays 10 times an hour.  Never had this annoying feature with EPB or Comcast in Chattanooga.

chriggsiii

New Member

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143 Messages

4 months ago

Odd; I see reports of this problem all over, but it's never happened to me.  I wonder whether the problem is localized to certain areas.  I'm in NYC, 10022.

Jrandomuser

ACE - Expert

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9.3K Messages

4 months ago

It almost certainly is related to that.  The spots are commercial slots provided to the carrier (whether cable or satellite - I'm not sure for OTA broadcast) to sell.  In most major markets, for most programming, at most times, AT&T is able to sell ads for their slots.  In other cases they can't.  There is generally a "last resort" ad in that slot sold by the content provider network (for a very discounted rate, because it usually won't be seen) that the carrier can leave in place.  AT&T has apparently chosen to not show these (since they get no revenue for them, and they aren't contractually required to).  The also apparently have chosen not to run PSAs or house ads for some reason (perhaps they aren't logistically set up for that?) - hence the break cards.  I would guess these would be more frequent during off hours, on less popular channels, in smaller media markets - the times/places where it is likely harder to sell ads.   NYC is probably not one of those places.

 

It would seem that - as AT&T views AT&T TV as their primary video offering going forward - they would invest in mechanisms for PSAs and house ads to cover these occurances, as these bother subscribers less than what they do now (and have other corporate benefits), but their investment in the AT&T TV infrastructure and technology (as opposed to marketing) seems underwhelming...

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New Member

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4 Messages

3 months ago

I'm in Georgia and see the "Commercial break in progress" so often I hear the annoying tune in my sleep. For the love of all that is holy, PLEASE make it stop! I'm in an apartment and have no other options for providers or I would switch today. I'm considering cancelling and only use streaming services just so I will never have to hear the annoying tune again. 

Jrandomuser

ACE - Expert

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9.3K Messages

3 months ago

If you are using AT&T TV, which is a streaming service, you do have other options - one of the points/benefits of OTT services is that there is no special infrastructure you need besides internet.  Sling, YouTube TV, Hulu Live TV, Philo, and a number of others offer similar services and all you need to get them is an internet service.  But no guarantee that they wouldn't have a similar "commercial break" issue, as on the same channels they would have the same slots to fill.

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Scottm118

New Member

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18 Messages

3 months ago

I've seen this to and it no doubt has to do with streaming vs direct cable for some of the local commercials. I've always had it come back after a brief period of time though.

 

Same reason we don't have PBS because only YouTube TV is streaming that.

Jrandomuser

ACE - Expert

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9.3K Messages

3 months ago

Only YouTube TV is streaming PBS stations currently - because YouTube was the first streaming service to manage negotiations with PBS after PBS's restrictions on streaming were lifted end of last year.  PBS indicated that they want to also be on additional streaming services - this year if possible.

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New Member

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2 Messages

2 months ago

how do  you stop the Commercial Break in Progess? it is very aggravating

and happens too often

New Member

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2 Messages

2 months ago

please help, we get this "Commercial Break in Progress" way to often and it is aggravating - what can we do?

Moderator

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465 Messages

2 months ago

Hi @CzachGreg, 

We understand your concern. We request you to share it as a new post to increase visibility and get quicker response from the community. Since this is an old conversation, as per community guidelines, this will be closed. Have a great day. 

Regards, 
AT&T Moderator

(edited)

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