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J

New Member

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1 Message

Wed, Jul 1, 2020 11:52 AM

Audio dropout

Audio is dropping out in iOS devices and also MacBook Air.

Responses

Brand User
ATTHelp

Community Support

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128.1K Messages

a month ago

Good afternoon @jtc3,

 

Thanks for reaching out! We'll be happy to look further into this for you.

 

Just to verify, is this occurring with your AT&T TV NOW service? Also, is this occurring on specific networks, or all channels and content?

 

 

 

KristinA, AT&T Community Specialist

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New Member

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1 Message

I may be experiencing this too. For me, I’m streaming the AT&T app on my tv using a Firestick and I have a WIFI booster. During most sets of commercials the sound goes out but the picture is fine.  I have to change to another channel and back to get the sound back. It’s pretty annoying. 

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