Ask a question
Sat, Nov 21, 2020 1:04 AM
At&tv now app will not open. You get a black screen no sound last two days. The chat button has been circling for one hour unable to get support.
a month ago
ACE - Professor
2 months ago
What device are you using?
Do you have more than 1 device and is it happing on all devices?
Its a roku tv that the app won't open. I have a LG and another Roku tv that the app works on fine
First thing to try is to reset the device, I think you will find this in the settings.
I have reset the device still have same problem everyday.
ACE - Expert
Possibly a failed update? Try deleting and reloading the app and see if that makes a difference.
All my apps open but at&t app will not open again after resetting and unplugging everything. At my wits end hate to cancel but this is ridiculous
Are you referring to the Roku TV.
How old is this tv, I have a older Roku TV that the ATT TV Now app doesn't work on anymore. I use a FireStick on it now with no issues.
the rokutv is 2 years old. All my other apps work fine. Sometimes the at&t app will not allow me to exit the app. Other times it won't open
As suggested, have you tried deleting the app and re-installing it? It is possible that either it had a problem updating, or the info the app caches in the Roku was corrupted.
Thank you so much worked like a charm.
How can we improve?