Announcements
HBO Max - where HBO meets so much more!
ATTTVNOWHelp

Community Support

 • 

2.2K Messages

Wed, May 30, 2018 3:37 PM

AT&T TV - True Cloud DVR

With AT&T TV, you can store 500 hours of programming at no extra charge.

• You can keep the content for up to 90 days.

• Once you reach 500 hours of storage, the oldest recording will be deleted.

• When setting up a series recording, up to 30 episodes are stored.

With AT&T TV NOW:

• If you are on the PLUS, MAX, Entertainment, Choice, Xtra, or Ultimate package, you will have 500 hours of storage and can keep content up to 90 days.

• If you have one of the Grandfathered packages, you will have 20 hours of storage and can keep content up to 30 days.

• When setting up a series recording, up to 5 episodes are stored.

 

RECORDING

Content Airing Now

  1. While streaming live content, select REC.

  2. A confirmation will display and REC will highlight red.

  3. To watch later, go to My Library > DVR to view your playlist.

Record a scheduled show or series 

  1. Select a scheduled show from the Guide.

  2. Select REC.

  3. A screen will come up where you can choose to Record Series.

At the moment, some channels are not currently available for live recording, such as HBO, HBO Family, HBO Latino, and Cinemax - but stay tuned for more updates.

 

WATCH A RECORDING AND MANAGER YOUR PLAYLIST

  1. Go to My Library > DVR Recordings.

  2. Select a title from your list to watch. Or select Delete Recording to delete.

  3. Select Upcoming Recordings to view what’s scheduled to record. You can delete titles from recording 

 

TROUBLESHOOTING

Content not Recording

  • Not all content is recordable per content provider rights.

  • If you are not subscribed to that channel, you will not be able to record it. Check your package to see if you are subscribed to that channel or if it is a local channel or regional sports channel, check to see if it is available to you.

  • You will not be able to record the channel if it is currently not available in your area. If you are traveling, you may no longer be able to access your local channels, so if you are trying to record a show in your area that is not available at your current location, it will give you an error.

  • If the show has no upcoming air dates, it will not allow you to record. If you search for a show and there are no upcoming airings of that show in the next 14 days, you will get an error message stating you are not able to record the show, since there are no listings for that show in the system.

Unable to Watch Recording

  • Test to see if you are having the same issue on another device.

  • Restart the device.

  • Make sure your device and the AT&T TV NOW app are up to date.

  • Check your internet connection.

  • Uninstall and reinstall the app (The AT&T TV app is no longer available on Roku, so do not uninstall because it is not available to download again).

  • If still having issues, the program may be corrupt. You may be able to view the content with 72-Hour Rewind or through one of our supported 3rd Party Network Apps or Site.

-ATTCare

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Responses

Contributor

 • 

2 Messages

a year ago

Sorry, You don’t have the same problem, I can’t record at all.  

 

Jim

Tutor

 • 

1 Message

a year ago

dear directv now,

i was an early adopter of directv now, and beta tester for the upgraded platform. i am sad to say that i will be looking for a new provider. i had such high hopes that your service would get better over time but it is just getting worse.  most recently, i recorded 3 movies from tcm on the same day, one right after the other. i received error code 30002-018 on the 3rd movie. i uninstalled the app on my firestick and reinstalled it, rebooted the firestick, tried to play the movie on my ipad and nothing worked. the other 2 movies played without issue, so why wouldn’t the 3rd movie? i eventually gave up and deleted the move much to my chagrin and frustration. let’s face it, your customer care record is subpar at best and you’ve grown past even acknowledging the problems of your customers because monster at&t is so preoccupied with taking over as many companies as they can without the ability to support the business or customer.

Teacher

 • 

7 Messages

a year ago

I can't figure out this DVR issue. It works and then not.
piglet12

Guru

 • 

720 Messages

a year ago

There are some TCM movies that can't be streamed online due to rights issues (like This is Spinal Tap), so that might be why one of them wouldn't play.

Teacher

 • 

7 Messages

a year ago

I'm guessing you might be true. There was a TCM movie that I recorded
and it was unavailable on Amazon. I had some problems with CBS series I
hear some people get CBS as a paid app. I just wish someone at AT&T
would respond with that explanation. I CAN'T DEAL with uninstalling the
app even in the cloud, rebooting my new cable provided and installed
gateway modem and Firestick and reinstalling NOW for nothing. I pay $50
for AT&TNow and $65 for my internet. In NJ cable is a utility and I have
only 1 choice of cable provider. I could get satellite but
cable/internet was costing me $175 a month providing internet for me and
my son/daughter/granddaughter on Social Security. So I'm saving $60 a
month and thought of dropping  AT&TNow because I have Amazon Prime too.
If I drop it (my package) I can't get it back. I like Hallmark Channels.
I'm stuck I guess but if it goes up more I'll just go to sling I guess
or drop my tv alternative. They have 40 hours of DVR. I need to be able
to eat.

Scholar

 • 

102 Messages

a year ago

Closing in on a year and still in beta. Ridiculous!