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3 Messages

Sun, Sep 20, 2020 12:40 PM

AT&T TV sound out of sync with the video.

AT&T TV  sound out of sync with the video. Ive rebooted, Ive rewound and Ive changed channels, if one of these "fixes" does resolve the issue, It needs to be done about every 30 minutes. Im catching (Edited per community guidelines) from my wife for switching from DTV to this *#AP. Thank alot ATT!!

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ATTHelp

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136.6K Messages

a month ago

Good morning @pstringfellow,

 

Let's take a further look into this together.

 

Please share what device and networks the audio is out of sync on so we can get started.

 

 

 

KristinA, AT&T Community Specialist

 

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3 Messages

a month ago

HI Kristina,

No insult, but for ATT to produce a product like this and selling it to consumers is shameless. Lets face it, They pay you to scroll through the complaints and humor the writer with a few physical exercises go through to give the appearance of help. The product will fail because of cost or functionality or lack there of, either way, spending my time helping you solve ATT issues is not on my schedule. ATT needs outside help to redesign their headend/networking. As I said, no insult to you, this is entirely ATT's fault. I trusted Direct TV for over 20 years to deliver my programming and I truthfully never had a issue( well, rain). ATT is trying to phase out DTV and move customers to their current product "ATT TV" which is severely lacking. My issue is I paid 120 dollars for a seconds Android box for the 2nd living room. The old saying " there's one born every minute" certainly applies here..

No need to replay back, it will just be "sorry you feel that way " or equalivant!

 

All I expect is for ATT to fix this Cra* they call ATT TV.

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