Skip to main content
AT&T Community Forums
J

New Member

 • 

1 Message

Tue, Aug 4, 2020 6:27 PM

ATT TV SOFTWARE UPDATES

When I turn on the TV it says there’s a software update and asks if I want to allow it to update and I push the OK button but it doesn’t do anything how do I get an update on the

When I turn on the TV it says there’s a software update and asks if I want to allow it to update and I push the OK button but it doesn’t do anything how do I get an update on the software

Responses

Brand User
ATTHelp

Community Support

 • 

133.9K Messages

2 months ago

Hi, @jafranck

 

Thanks for reaching out, if you are getting stuck attempting to update the device. Try pressing the red button on the side of the box, hold it down for 10 seconds than release. It'll reset the box to factory settings and allow you to update it. Let us know if this helps.

 

Charles O. AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
chriggsiii

New Member

 • 

143 Messages

2 months ago

I'm very confused.  This is the Using AT&T TV Now topic, and AT&T TV Now doesn't need an AT&T box.  So why is a posting about an AT&T box showing up in this topic?  Am I missing something?

Jeffster

ACE - Professor

 • 

2.2K Messages

2 months ago

Are you sure this isn't a update for the TV and not ATT TV NOW?

 

What device are you using to watch ATT TV NOW? 

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Get started...

Ask a new question